Performance Reporting Analyst, Command Center

Socket.dev; Honolulu (HI); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Socket.dev in Hawaii is seeking a Data Analyst to conduct high-quality, objective analysis to support performance optimization and strategic initiatives. You will collect and evaluate KPIs, design dashboards, and present actionable insights to drive improvements.

Responsibilities include cross-functional collaboration, supporting ad hoc reporting, and ensuring compliance. Strong communication, organization, and Excel-based analytics are essential for success.

Qualifications

• Bachelor's degree and three years of related work experience or equivalent combo.
• Strong oral and written communication skills.
• Strong organization and time management skills.
• Proficiency in issues identification, data collection, analysis, and interpretation.
• Intermediate proficiency in Microsoft Office: Word, Excel (advanced), Outlook, PowerPoint.

Responsibilities

• Data analysis and reporting to support performance optimization and strategic initiatives.
• Collect, interpret, and evaluate KPIs to identify trends, issues, root causes and solutions.
• Design and build reports, dashboards, and visualizations for stakeholders.
• Present findings with actionable recommendations to drive performance improvement.
• Collaborate with cross-functional teams to support execution and monitoring of solutions.
• Support ongoing reporting needs, including government compliance and operational decisions.

Skills

Data analysis

KPI interpretation

Communication skills

Time management

Report design

Education

Bachelor's degree

Tools

Excel

PowerPoint

Outlook

Word

Job description

1. Data Analysis and Reporting
   
   • Conduct high quality, objective analysis to support performance optimization and strategic initiatives.
   • Collect, interpret, and evaluate Key Performance Indicators (KPIs) and related information to identify trends, issues, root causes, and potential problems while proactively recommending solutions that support performance optimization including process improvement.
     
     • Design and build reports, dashboards and visualizations that effectively communicate insights to stakeholders.
     • Present findings with clear, actionable recommendations to drive performance improvement.
     • Collaborate with cross-functional teams to support the execution and monitoring of recommended solutions.
   • Support ongoing operational and ad hoc reporting needs, by extracting and analyzing data to support government compliance, business reporting needs, and operational decision-making, etc.
2. Helps to lead and contributes to strategic design, implementation, and management of roadmaps, strategic frameworks, and other continuous improvement initiatives within operations.
   
   • Partners with key stakeholders to identify opportunities, co-design solutions and implement continuous improvement initiatives with guidance from executive sponsors, subject matter experts, and cross-functional teams.
   • Collaborates with the IT and Corporate Analytics teams to define and develop business requirements for report optimization and enhancements.
3. Cross-Functional Integration and Communication:
   • Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates.
   • Work with the project team, HMSA departments and external. partners to monitor, collect, communicate, and distribute information
   • Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.
   • Represent the Command Center department to internal and external partners when appropriate.
4. Other duties.
   • On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.
   • Assist with vendor management and evaluation.
   • Perform all other miscellaneous responsibilities and duties as assigned or directed.

#LI-HybridQualifications

1. Bachelor's degree and three (3) years of related work experience; or equivalent combination of education and related work experience.
2. Strong oral and written communication skills.
3. Strong organization and time management skills.
4. Proficiency in issues identification, data collection, analysis, and interpretation.
5. Intermediate proficiency in Microsoft Office applications. Including but not limited to Word, Excel (advanced functions), Outlook, and Power Point.