Performance & Quality Assurance Manager

Socket.dev; Houston (TX); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with company match

Paid time off

DEIB and ERG programs

Job summary

RPM Living is seeking a Performance Programs Manager to drive QA, reporting, and cross‑functional collaboration across portfolios. You will coordinate onboarding evaluations, monitor performance trends, and deliver insights to improve property-level results.

The role requires a Bachelor’s degree and 3+ years in QA, operations support, or customer experience, with strong data skills and CRM experience. This hybrid role offers growth and development opportunities.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 3+ years in quality assurance, operations support, or customer experience.
• Strong data analysis and reporting skills.
• Experience with CRM systems and reporting platforms.
• Excellent written and verbal communication.

Responsibilities

• Support onboarding and QA initiatives with training coordination and assessments for new hires.
• Coordinate third‑party evaluation programs and vendor partnerships.
• Monitor performance trends, identify risks, and suggest improvements.
• Prepare and distribute regular operational and QA reports.
• Analyze data and provide actionable insights to leaders.
• Maintain QA documentation and data integrity.

Skills

Data analysis

Quality assurance

Vendor coordination

CRM systems

Excel

Reporting

Communication

Education

Bachelor’s degree in Business/Data Analytics or related field

Tools

Salesforce

Zendesk

Power BI/Excel

Job description

RPM Living is seeking a Performance Programs Manager to drive QA, reporting, and cross‑functional collaboration across portfolios. You will coordinate onboarding evaluations, monitor performance trends, and deliver insights to improve property-level results.

The role requires a Bachelor’s degree and 3+ years in QA, operations support, or customer experience, with strong data skills and CRM experience. This hybrid role offers growth and development opportunities.