Performance Manager (Southern California)

Kinetic; Costa Mesa (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

ISOs (incentive stock options)

Health insurance

401(k) with company match

Health savings account (HSA)

Flexible spending accounts (FSAs)

Paid vacation and holidays

Mileage reimbursement

Ongoing training and professional dev

Job summary

Kinetic is looking for an ADAS Performance Manager to drive account growth and customer success across dealerships and fleet operators. You will train customers on ADAS calibration, documentation, and workflows, conduct on-site visits, and lead a team to deliver consistent performance.

You'll stay current on OEM requirements and ADAS trends, while maintaining strong relationships and ensuring customer satisfaction through proactive support and effective coaching.

Qualifications

• Experience building relationships to grow accounts and revenue.
• Ability to train customers on ADAS calibration, documentation and workflows.
• Strong communication and leadership to coach team members.

Responsibilities

• Build strong relationships to improve retention and service.
• Deliver training to improve ADAS calibration and workflows.
• Conduct on-site customer visits to ensure proficiency with calibration and software.
• Support pre- and post-scan processing for key accounts.
• Manage and coach Customer Success team to hit growth targets.
• Share feedback with product and ops teams to drive improvements.
• Monitor metrics to identify training needs and process improvements.
• Address inquiries promptly and escalate issues as needed.
• Lead customer onboarding and ensure successful implementation of ADAS solutions.
• Stay updated on OEM requirements, industry standards and ADAS trends.

Skills

Customer relationship management

Training delivery

Leadership experience

Communication

Problem solving

Travel to customers

Data-driven decisions

Tools

CCC

Mitchell

Job description

The role

The ADAS Performance Manager plays a critical role in enabling the success of dealerships, fleet operators, and collision repair centers by providing expert insights and training on ADAS calibration, documentation, and workflow optimization. This position requires familiarity with automotive technologies and repair practices, insurance claims processes, and software as a service.

The ADAS Performance Manager will be responsible for account and revenue growth, which requires a blend of collision repair expertise, repair estimate accuracy, customer relationship management, and a passion for driving operational excellence in the automotive service industry. Over time, the scope of this role may expand to include oversight and support of a team of Solutions Leads, ensuring consistent delivery of customer training, performance evaluations, and support across assigned territories.

Responsibilities

• Build and maintain strong relationships to improve customer retention and customer service
• Deliver training to significantly improve the way customers value and prioritize ADAS calibration, diagnostics, and best practices
• Conduct regular, on-site customer visits to ensure proficiency with calibration processes, software usage, and documentation standards
• Support pre- and post-scan processing for key accounts
• Manage and coach Customer Success team members to achieve customer growth, retention, and satisfaction targets
• Improve products and services by constantly sharing valuable insight, recommendations, and customer feedback with product, operations, and technical teams
• Monitor performance metrics to identify training needs and process improvements
• Ensure customers view Kinetic as responsive and supportive by promptly addressing customer inquiries and troubleshooting needs, as well as escalating issues appropriately
• Lead customer onboarding and ensure successful implementation of Kinetic’s calibration and software solutions
• Invest constantly in your subject matter expertise and technical knowledge by staying current on OEM requirements, industry standards, and ADAS documentation trends

Required qualifications

• Familiarity with automotive technologies, collision repair practices, repair estimates, and insurance claims processes
• Experience working with automotive repair estimating software, such as CCC and Mitchell
• Exceptional interpersonal and communication skills, capable of engaging effectively with customers at all levels
• Strong organizational and problem-solving abilities, with a proven track record of managing and delivering against multiple, simultaneous priorities
• Leadership experience or team management background (ideal, though not a requirement)
• Willingness to spend 3-4+ days per week driving to customer locations, as well as traveling to industry events, as needed
• Valid driver’s license with a clean driving record; ability to pass a background check and motor vehicle records (MVR) check

Benefits

• Competitive salary and incentive stock options (ISOs)
• Health, dental, vision, life, and disability insurance
• 401(k) plan with company match
• Health savings account (HSA) available with company contribution
• Flexible spending accounts (FSAs)
• Paid vacation and holidays
• Mileage reimbursement
• Ongoing training and professional development opportunities

Join us!

Join the Kinetic team and drive the adoption of ADAS calibration solutions that enhance vehicle safety and reduce administrative friction for customers. If you are passionate about making a positive impact in the automotive industry, we want to hear from you! We offer competitive compensation, comprehensive benefits, and regular career-growth opportunities.