Performance Manager , Operational Excellence

Transdev North America, Inc.; Lombard (IL); On-site; USD 104,000 - 130,000; Full time

Benefits offered by this job

Two weeks vacation

Sick days 5

Holidays 12 days

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America, Inc. seeks a Performance Analyst to join the Operational Performance Team in Lombard, IL.

You will manage KPI analysis, financial performance, and cross‑functional projects, driving operational excellence and training staff on the PMM and PowerBi reporting. This role requires a bachelor's degree and 3 years of financial or operational transportation experience, with travel up to 40% domestically.

Qualifications

• Bachelor's degree required.
• 3+ years financial or business analyst experience.
• 3+ years operational transportation experience.

Responsibilities

• Liaise with field locations and corporate support; train and analyze using PMM, P&L and PowerBi.
• Create written action plans with financial and contractual impact.
• Lead and assist in achieving performance and profitability targets.
• Support Lean implementation in process development.
• Develop and manage processes to improve overall performance.
• Provide on-site business analysis to drive operational improvements.
• Plan location reviews; ensure policies, SLAs, and compliance.
• Travel up to 40% domestically; occasional international travel may be required.

Skills

Financial/business analyst experience

Operational transportation experience

Education

Bachelor’s degree

Tools

Excel

Power BI

Microsoft Planner/Project

Job description

About the role

Serves as an integral member of the Operational Performance Team responsible for managing contract compliance and financial performance in our Operations locations. Reports to and supports the Senior Director of Performance by managing activities associated with assigned location operational performance. This includes setting and analyzing KPI’s, performing financial analysis, performing process and operations analysis, and creating meaningful action plans tied to measurable financial outcomes. This individual is responsible for managing multiple simultaneous location and corporate projects and acting as the cross‑functional project manager for assigned projects. In addition, this individual is responsible for any activity associated with the improvement of operational performance and driving an environment of operational excellence, including acting as a trainer for our Performance Management Model and the Transdev Operations Management system.

We Offer a Competitive Compensation And Benefits Package Including

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Salary range $104,000-$130,000 annually.

Key Responsibilities

• Acts as Transdev Operations Management (TOM) liaison to field locations and corporate support departments, including providing training and performing financial and operational analysis based on our Performance Management Model (PMM), P&L statement, and PowerBi reporting.
• Provides written action plans prioritized in order of financial and contractual impact including both the measurable objectives and the specific actions needed to achieve those objectives for all activities.
• Leads and assists in activities necessary for achieving performance and profitability targets.
• Integrates and supports Lean implementation in process development.
• Produces, implements, and manages processes designed to improve overall performance.
• Provides business analysis and on‑site support to operating locations to drive operational improvements impacting performance in areas of contract compliance, service delivery and financial performance.
• Reviews operational performance using available reports in PowerBi and data exported in a CSV format, determines opportunities for enterprise‑scale improvements and local performance reviews, and initiates cross‑functional performance evaluations.
• Provides analysis of operational data to formulate recommended changes for operational improvement.
• Provides various levels of training to location management and staff on best practices and localized tools.
• Plans and oversees location operational reviews, ensuring locations are following company policies and procedures, contractual service level agreements, providing financial analysis of results to expectations, and are compliance with federal, state and local regulations.
• Performs other duties and activities as assigned.

Qualifications

• Required:
• Bachelor’s degree
• Preferred:
• Minimum of 3 years financial or business analyst experience, or
• Minimum 3 years of operational transportation experience

Skills And Knowledge

• Build trust in the field with local staff through integrity, respect, and effective communication.
• Possess strong organizational, presentation, and communication skills (both oral and written).
• Ability to work independently, efficiently, and accurately with little direct supervision.
• Aptitude to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.
• Detail oriented, with excellent follow‑up skills.
• Capability to solve problems in a practical and pragmatic manner.
• Ability to manage a project, set deadlines, establish KPI’s and goals.
• Ability to handle competing priorities with and to identify urgent and critical priorities for the business.
• Proficient with Microsoft Office Suite, specifically with Excel, including import and export functions.
• Proficient with Project management software, preferably with Microsoft Planner and/or Project.
• Proficient with PowerBi.
• Knowledge of financial literacy concepts in a business setting including budgeting, P&L management, forecasting, and variance analysis.

This position will require the ability to travel to corporate and various field locations (40%) mostly domestic but occasional international travel may be required.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed. Non‑standard work hours and weekends expected as necessary to support the activities of the business.
• Majority of work is accomplished indoors and in air conditioned or well‑ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug‑free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:

Job Category

Management

Job Type

Full Time

Req ID

8698

Pay Group

NF2

Cost Center

818

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.