Performance Manager , Operational Excellence

Transdev; Lombard (IL); On-site; USD 104,000 - 130,000; Full time

Benefits offered by this job

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking an Operations Performance Analyst to drive contract compliance and financial results across multiple locations. You will analyze KPI data, perform financial analyses, and develop action plans tied to measurable outcomes, working as a cross‑functional PMO lead and trainer for the PMM and Ops Management system.

The role emphasizes collaboration with field locations, corporate teams, and Lean initiatives, with travel up to 40% and a strong focus on performance excellence and

Qualifications

• Bachelor’s degree required.
• Minimum 3 years financial or business analyst experience.
• Minimum 3 years operational transportation experience.

Responsibilities

• Act as liaison to field locations and corporate support, providing training and analysis.
• Develop written action plans with measurable financial impact.
• Lead and assist in achieving performance and profitability targets.
• Support Lean implementation in process development.
• Provide on-site business analysis to drive operational improvements.
• Review performance using PowerBi and CSV data to identify improvements.
• Train location management and staff on best practices and tools.
• Plan and oversee location operational reviews ensuring policy compliance.

Skills

Communication skills

Organizational skills

Independent working

Strategic thinking

Problem solving

Project management

Prioritization

Multitasking

Excel proficiency

Education

Bachelor’s degree

Tools

PowerBi

Microsoft Planner

Microsoft Project

Excel

Job description

About the role

Serves as an integral member of the Operational Performance Team responsible for managing contract compliance and financial performance in our Operations locations. Reports to and supports the Senior Director of Performance by managing activities associated with assigned location operational performance. This includes setting and analyzing KPI’s, performing financial analysis, performing process and operations analysis, and creating meaningful action plans tied to measurable financial outcomes. This individual is responsible for managing multiple simultaneous location and corporate projects and acting as the cross‑functional project manager for assigned projects. In addition, this individual is responsible for any activity associated with the improvement of operational performance and driving an environment of operational excellence, including acting as a trainer for our Performance Management Model and the Transdev Operations Management system.

We offer a competitive compensation and benefits package including:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Salary range $104,000-$130,000 annually.

Key Responsibilities

Responsibilities

• Acts as Transdev Operations Management (TOM)liaison to field locations and corporate support departments, including providing training and performing financial and operational analysis based on our Performance Management Model (PMM), P&L statement, and PowerBi reporting.
• Provides written action plans prioritized in order of financial and contractual impactincluding both the measurable objectives and the specific actions needed to achieve those objectives for all activities.
• Leads and assists in activities necessary for achieving performance and profitability targets.
• Integrates and supports Lean implementation in process development.
• Produces, implements, and manages processes designed to improve overall performance.
• Provides business analysis and on‑site support to operating locations to drive operational improvements impacting performance in areas of contract compliance, service delivery and financial performance.
• Reviews operational performance using available reports in PowerBi and data exported in a CSV format, determines opportunities for enterprise‑scale improvements and local performance reviews, and initiates cross‑functional performance evaluations.
• Provides analysis of operational data to formulate recommended changes for operational improvement.
• Provides various levels of training to location management and staff on best practices and localized tools.
• Plans and oversees location operational reviews, ensuring locations are following company policies and procedures, contractual service level agreements, providing financial analysis of results to expectations, and are compliance with federal, state and local regulations.
• Performs other duties and activities as assigned.

Qualifications

• Required:
• Bachelor’s degree
• Preferred:
• Minimum of 3 years financial or business analyst experience, or
• Minimum3 years of operational transportation experience

Skills and Knowledge

• Build trust in the field with local staff through integrity, respect, and effective communication.
• Possess strong organizational, presentation, and communication skills (both oral and written).
• Ability to work independently, efficiently, and accurately with little direct supervision.
• Aptitude to think creatively and strategically to anticipate changing requirements and serve as a change agent within the organization.
• Detail oriented, with excellent follow‑up skills.
• Capability to solve problems in a practical and pragmatic manner.
• Ability to manage a project, set deadlines, establish KPI’s and goals.
• Ability to handle competing priorities with and to identify urgent and critical priorities for the business.
• Proficient with Microsoft Office Suite, specifically with Excel, including import and export functions.
• Proficient with Project management software, preferably with Microsoft Planner and/or Project.
• Proficient with PowerBi.
• Knowledge of financial literacy concepts in a business setting including budgeting, P&L management, forecasting, and variance analysis.

This position will require the ability to travel to corporate and various field locations (40%) mostly domestic but occasional international travel may be required.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed. Non‑standard work hours and weekends expected as necessary to support the activities of the business.
• Majority of work is accomplished indoors and in air conditioned or well‑ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category:

Management

Job Type:

Full Time

Req ID:

8698

Pay Group:

NF2

Cost Center:

818

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.