Performance Manager

Bellrock Group; Mobile (AL); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Performance Manager to enhance contract performance and drive operational excellence. This role involves monitoring key performance indicators, managing client relationships, and ensuring compliance with contractual obligations. You'll play a pivotal role in supporting the Operations Team while promoting continuous improvement and personal development. The ideal candidate will possess strong financial acumen, stakeholder management skills, and a proactive approach to problem-solving. Join this forward-thinking organization and help shape the future of building systems management while enjoying a flexible work environment and comprehensive benefits.

Benefits

25 days annual leave

Pension scheme

Life cover

Sick leave

Wellness programs

Enhanced parental leave

Salary sacrifice schemes

Healthcare plans

Qualifications

• Experience in a similar industry sector is essential.
• RICS certification is desirable but not mandatory.

Responsibilities

• Monitor and support closure of PPM, Reactive, Quoted, and Remedial Works.
• Prepare performance reports against KPIs and client data.
• Manage budget information and oversee reactive and quoted works.

Skills

Stakeholder management skills

Financial awareness

IT skills (Excel)

Contract awareness (NEC4)

Strong communication skills

Organizational skills

Positive attitude

Business acumen

Education

Bachelor's degree in relevant fields

Job description

Join to apply for the Performance Manager role at Bellrock Group

At Bellrock, we harness technology to give our customers an advanced building systems experience, combined with peace of mind. We are technology-led and people-driven, emphasizing our people as the heart of our business. Our goal is to support you in excelling at work and helping you shine.

This position provides an all-round view of contract performance, measuring outputs, and ensuring operational and financial performance remains on track.

Responsibilities include supporting the Operations Team to deliver services according to contractual terms, meeting contractual obligations, and providing performance reports. The role involves supporting compliance targets, driving excellence, championing continuous improvement, building strong client relationships, and ensuring effective communication and client satisfaction.

How will you be the change?

We believe every role is vital in providing peace of mind for our customers and driving value. As a Performance Manager, you will help build systems that lead the way by:

• Monitoring and supporting the closure of all PPM, Reactive, Quoted, and Remedial Works, ensuring KPIs are met.
• Preparing weekly/monthly performance reports against KPIs and client data.
• Managing Early Warning Notices (EWN’s) & Compensation Events (CE’s) in line with contractual requirements, briefing clients, and meeting deadlines.
• Ensuring compliance with governance and presenting Compensation Events to senior leadership for approval.
• Identifying performance issues within delivery teams or supply chain and supporting resolution efforts.
• Supporting contract performance through client reviews, performance improvement, and sharing best practices.
• Managing budget information, overseeing reactive and quoted works, and highlighting issues or opportunities.
• Building strong client, stakeholder, and supply chain relationships.
• Identifying and acting on cost-saving opportunities and providing additional reporting.
• Promoting learning, personal development, and the Bellrock culture.

What does it take?

To be successful, you should have:

Essential:

• Contract awareness (preferably NEC4)
• Financial awareness
• IT skills, especially Excel
• Experience in a similar industry sector
• Understanding of commercial contracts
• Stakeholder management skills
• Adherence to processes
• Strong communication and influencing skills
• Self-motivated, confident, and assertive
• Good business acumen
• Organizational skills and attention to detail
• Effective articulation and teamwork
• Positive attitude and commitment to personal growth

Desirable:

• RICS certification
• Bachelor's degree in relevant fields
• Experience with suppliers, procurement, and supply chain management
• Budget reporting skills

Working arrangements

We support flexible and remote working where possible. The role is based in Chichester, West Sussex, working 08:30-17:00, Monday to Friday.

What can we offer you?

Our benefits include 25 days annual leave plus bank holidays, pension scheme, life cover, sick leave, wellness programs, enhanced parental leave, salary sacrifice schemes, discounts, healthcare plans, and more.

Helping you to shine

We promote diversity and inclusion, providing a welcoming environment, learning opportunities, flexible work, and wellbeing support. Join us to enjoy a rewarding career and help us grow.

Ready to start shining?

If you're passionate about making a difference as a Performance Manager, apply today and become part of Bellrock. We look forward to welcoming you!