Performance Innovation Leader

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

University of Maryland Medical System Corporation seeks an accomplished Perform Innovation Leader to partner with executive and clinical leaders. You will drive performance improvement, process redesign, and organizational effectiveness through data analysis and change management practices.

You will coach teams, develop charters, and sustain improvements across the system. You will lead complex projects, establish metrics, and ensure alignment with strategic goals while adhering to regulatory

Qualifications

• Bachelor's degree required.
• Lean Six Sigma Green Belt certification required.
• Minimum five years of experience leading performance improvement, operational excellence, or healthcare consulting initiatives.
• Experience leading cross-functional teams and managing complex projects.

Responsibilities

• Lead complex performance improvement and process redesign initiatives aligned to strategic priorities.
• Partner with executive, clinical, and operational leaders to identify opportunities and align resources.
• Evaluate workflows and processes to identify inefficiencies and opportunities to improve quality and financial performance.
• Conduct data-driven assessments to determine root causes and support actionable recommendations.
• Establish performance metrics, monitor outcomes, and report findings to leadership and stakeholders.
• Develop business cases, implementation plans, and sustainment strategies for change initiatives.
• Facilitate multidisciplinary teams and coach leaders to drive engagement and execution.
• Provide mentorship on performance improvement and change management methodologies.

Skills

Leadership

Strategic Planning

Change Management

Data Analysis

Performance Improvement

Project Management

Cross-functional Teams

Coaching

Facilitation

Communication

Executive Stakeholders

Education

Bachelor's degree in Business Administration/Healthcare Administration/related field

Lean Six Sigma Green Belt certification

Tools

Microsoft Office

Job description

Job RequirementsThe

Job RequirementsThe Perform Innovation Leader partners with clinical, operational, and administrative leaders across the University of Maryland Medical Center to advance strategic and operational priorities through performance improvement, process redesign, and organizational effectiveness initiatives. Serves as an internal consultant, utilizing data analysis, change management principles, and continuous improvement methodologies to evaluate operations, identify opportunities, and implement sustainable solutions. Leads complex cross-functional projects that improve quality, service, patient experience, workforce engagement, efficiency, and financial performance. Exercises independent judgment in assessing operational challenges, developing recommendations, and driving implementation strategies. Builds organizational capability through coaching, facilitation, and leadership development while fostering a culture of continuous improvement and accountability.

Responsibilities

• Lead and manage complex performance improvement, operational excellence, and process redesign initiatives that support organizational goals and strategic priorities.
• Partner with executive, clinical, and operational leaders to identify opportunities for improvement, prioritize initiatives, and align resources to achieve desired outcomes.
• Evaluate workflows, systems, and operational processes to identify inefficiencies, performance gaps, and opportunities to improve quality, service, patient experience, workforce engagement, and financial performance.
• Conduct operational assessments utilizing qualitative and quantitative data to determine root causes, develop recommendations, and support data-driven decision making.
• Establish performance metrics, monitor outcomes, analyze trends, and communicate findings and recommendations to leadership and key stakeholders.
• Develop business cases, implementation strategies, and action plans that drive organizational change and operational improvement.
• Facilitate multidisciplinary teams and collaborate with stakeholders at all organizational levels to drive engagement, consensus, and successful execution of improvement initiatives.
• Provide consultation, coaching, and mentorship to leaders and staff regarding performance improvement principles, change management practices, and problem-solving methodologies.
• Develop project charters, work plans, timelines, communication plans, and implementation strategies while monitoring risks, barriers, and project milestones.
• Establish sustainment plans, monitoring processes, and accountability measures to ensure long‑term achievement of improvement goals and operational outcomes.
• Serve as a trusted advisor to leadership by providing strategic recommendations related to operational effectiveness, process optimization, organizational change, and performance management.
• Ensure all activities comply with organizational policies, accreditation standards, regulatory requirements, and professional best practices.
• Perform all other duties as assigned.

Work Experience

Education & Experience - Required

• Bachelor's degree in Business Administration, Healthcare Administration, Industrial Engineering, Organizational Leadership, Healthcare Management, or a related field.
• Lean Six Sigma Green Belt certification.
• Five years of experience leading performance improvement, operational excellence, process improvement, healthcare consulting, project management, or related initiatives.
• Experience leading cross-functional teams, facilitating organizational change, and managing complex projects.
• Experience analyzing operational data and developing recommendations to improve organizational performance.

Education & Experience - Preferred

• Master's degree in Business Administration, Healthcare Administration, Industrial Engineering, Public Health, Organizational Development, or a related field.
• Lean Six Sigma Black Belt certification.
• Experience within a healthcare system, academic medical center, or other complex matrixed organization.
• Experience utilizing data analytics and business intelligence tools to support operational decision-making.
• Familiarity with healthcare regulatory, accreditation, and compliance standards.

Knowledge, Skills, & Abilities

• Knowledge of performance improvement, operational excellence, project management, and change management principles.
• Strong analytical and critical thinking skills with the ability to interpret complex operational, quality, financial, and performance data.
• Ability to evaluate business processes and develop practical, sustainable recommendations that achieve measurable results.
• Strong project management and organizational skills with the ability to manage multiple priorities and complex initiatives simultaneously.
• Ability to exercise sound judgment, discretion, and independent decision-making in a dynamic environment.
• Exceptional facilitation, consultation, and relationship-building skills.
• Ability to influence stakeholders and build effective partnerships across all organizational levels.
• Strong verbal, written, presentation, and executive communication skills.
• Ability to facilitate consensus and drive decision-making among diverse stakeholder groups.
• Proficiency with Microsoft Office applications and other business, reporting, and project management systems.
• Ability to coach, mentor, and develop leaders and staff in performance improvement methodologies and organizational effectiveness practices.
• Commitment to customer service, operational excellence, continuous learning, and the mission, vision, and values of the organization.