Performance Improvement Executive Resident

HCA Healthcare; Brentwood (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401(k) with match

Tuition assistance

Employee stock purchase plan

Paid time off

Job summary

HCA Healthcare in Nashville, TN invites you to join the Performance Improvement Executive Residency. This one-year developmental program blends hospital, division, and enterprise-level operations management with hands-on shadowing, project work, and rotation through service lines such as Labor Management, ER Operations, Surgical Services, and Patient Throughput.

Residents will learn to use data tools like QlikView and Power BI, partnering with division leaders to drive performance improvements

Qualifications

• Bachelor’s degree required.
• 0–2 years relevant work experience.
• Must be proficient in written and verbal skills.
• Must have advanced analytical skills.
• Experience within healthcare operations required.
• Experience with labor management systems preferred.

Responsibilities

• Shadow service lines and rotate through operations.
• Attend departmental and executive meetings as invited.
• Identify improvement opportunities and recommend solutions.
• Develop mastery of data tools and dashboards (Power BI, QlikView).
• Monitor performance using division and hospital metrics.
• Support budgeting and strategic/financial planning.

Skills

Analytical thinking

Healthcare operations experience

Communication skills

Written and verbal communication

Labor management systems

Education

Bachelor’s degree

Engineering, Business, Healthcare Administration, or Finance background preferred

Tools

QlikView

Power BI

LASR

Time Watch

FPC

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Performance Improvement Executive Resident today with HCA Healthcare.

Job Summary And Qualifications

Summary:

The Performance Improvement Executive Residency program incorporates hospital, division and enterprise wide financial and operations management to facilitate a holistic and broad view across the enterprise through job rotation/shadowing, didactic and experimental learnings. Over the course of the Executive Residency the Resident will become knowledgeable of key metrics, data tools, performance drivers, key stakeholders, and learn to implement best practices across facility and regional levels. This role blends engineering management and process improvement over the key hospital and division wide areas/service lines below:

• Labor Management
• Emergency Room Operations
• Surgical Services/Operating Rooms
• Patient Throughput and Bed Management

The Executive Resident position is a developmental role that will be focused on educating and preparing high potential individuals for future roles within the organization. The Residency generally lasts for one year in duration, but can be modified based on the needs of the Division/Enterprise. It is the expectation that as Residents excel, they will have opportunities to pursue roles within the Performance Improvement Organization that may not be in the geographic location where the Resident is initially placed. Preference will be given to candidates who are willing to be geographically flexible after their initial residency placement.

Responsibilities:

• Gain a comprehensive understanding of Performance Improvement organizational structure, operation, and objectives through various means including:
• Residents should focus their initial time in the program shadowing and rotating through the various service lines and operational areas Performance Improvement oversees
• Division VP of Performance Improvement should assist the Resident in identifying appropriate stakeholders and areas to shadow
• Attending and participating in departmental, administrative, and executive level meetings as invited by appropriate division and hospital leaders
• Conducting and participating in various projects to gain direct experience in specific operational areas
• Learn and develop mastery of data tools including but not limited to the following:
• PLUS, Benchmark, QlikView, Power BI CLM tool, LASR Facility Scheduler, Time Watch, FPC, and other Labor dashboards and reports
• Surgical Services Power BI Dashboard
• ER Power BI Dashboard, TrackER, MicroStrategy
• NATE Capacity Tool, Case Management and Acute Care Dashboards, Division Occupancy Dashboard
• Continuously monitor division and hospital performance using recognized tools and software
• Scheduled routine 1:1 meetings with preceptor
• Oversee hospital and division level project work as assigned by leadership team
• Assist with identifying improvement opportunities and recommendation of solutions to the appropriate facility and division individuals
• Function as a consultant for hospital leadership teams as needs and opportunities for improvement arise
• Track follow up items and ensure execution and follow through
• Researches and transfers best practices to support performance improvement projects and renders reports based on analysis and research
• Participates in facility and division budget planning
• Support division leaders in driving Division strategic and financial plans
• Assist Division Performance Improvement Directors in related projects, data pulls and hospital improvement engagements as directed by leadership

Education

• Bachelor’s degree required.
• Engineering, Business, Healthcare Administration, and Finance preferred.
• Relative work experience may substitute for other degrees.

Qualifications

• 0-2 years relevant work experience.
• Must be proficient in written and verbal skills.
• Must have advanced analytical skills.
• Experience within healthcare operations required.
• Experience with labor management systems preferred.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

"HCA Healthcare Co-Founder"

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.