Performance Improvement Coordinator I GCM

Hugh Chatham Health; Charlotte (NC); On-site; USD 69,000 - 103,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Educational assistance

Retirement plan

Job summary

Advocate Health is seeking a Quality Improvement professional in Charlotte, NC to lead performance improvement initiatives across departments. You will coach teams, analyze trends, and develop action plans to improve clinical outcomes and regulatory compliance.

The role requires a Bachelor’s degree with 4–6 years in healthcare and leadership experience; RN licensure is preferred. Lean concepts and MS Office proficiency are beneficial, with opportunities for professional growth.

Qualifications

• Bachelor's degree required; Master’s degree preferred; RN or other clinical licensure preferred.
• 2–4 years leadership experience preferred; 4–6 years in healthcare or related field.
• Certification in health care quality, patient safety or related accreditation entity preferred; required within 2 years of employment.
• Knowledge of Lean concepts; intermediate to advanced computer skills; familiarity with TJC is a plus.

Responsibilities

• Facilitates performance improvement efforts and coaches others in development of improvement capabilities.
• Maintains competence in licensure, certification, accreditation and regulatory requirements.
• Coordinates Performance Improvement Committee meetings and analyzes trends; creates action plans and follow-up metrics.
• Provides consultation to teammates and leadership in quality, compliance, accreditation and safety.
• Develops and evaluates corrective action plans based on surveys and tracer activities.
• Shares improvement results across the system and facilitates leading-practice research.

Skills

Performance improvement

Data analysis

Regulatory compliance

Education and training

Education

Bachelor's Degree

Master's Degree preferred

RN licensure preferred

Lean concepts knowledge

Tools

Microsoft Office

Job description

Department

10919 Enterprise Corporate - Quality Charlotte Area

Department

10919 Enterprise Corporate - Quality Charlotte Area

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Typially Day shift and schedule varies based on needs.

Pay Range

$33.05 - $49.60

Essential Functions

• Proficiently facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities.
• Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements.
• Coordinates department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success.
• Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety.
• Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities.
• Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System.
• Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome.
• Consults with and trains staff to implement monitoring and measurement tools, and data analysis techniques.
• Provides education and training on accreditation compliance and accreditation matters.
• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient’s status.

Physical Requirements

Must have the ability to clearly communicate verbally, in person, and in writing with patients, families, agencies and the health care team. Works in an office environment. Requires long periods of sitting and computer use.

Education, Experience And Certifications

Bachelor’s Degree required; Master’s Degree preferred. RN or other clinical licensure preferred; certification in health care quality, patient safety or related accreditation entity preferred, required within 2 years of employment. 4 to 6 years experience in healthcare or directly related field and 2 to 4 years leadership experience preferred. Knowledge of Lean Concepts preferred. Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred. Previous experience or knowledge of TJC preferred.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.