Outcomes Specialist Quality

Hugh Chatham Health; Macon (GA); Hybrid; USD 109,459,000 - 164,188,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Educational Assistance Program

Job summary

Advocate Health is seeking a Quality/Performance Improvement Leader to drive operational performance initiatives across multiple locations within the Georgia area. The role emphasizes leading quality projects, shaping patient care processes, and ensuring alignment with organizational values and CMS guidelines.

The position requires a Master's degree with 3 years of healthcare leadership experience, strong communication, and the ability to manage complex programs, including staff development and

Qualifications

• Master's degree in Business, Nursing or Health Care Administration or related field required with three years' experience in a healthcare provider organization.
• Demonstrated leadership/management experience required.
• Experience with CMS regulations preferred.

Responsibilities

• Identifies and researches innovative techniques/services and outlines steps to implement changes.
• Leads operational performance improvement projects across the program and aligns with vision and values.
• Ensures collaboration and integration of operations with other departmental and MSK services.
• Manages the program across locations, measures compliance with standards, and achieves quality outcomes.
• Develops and delivers educational programs for staff, patients, families and community groups.

Skills

Process management

Performance improvement

Communication skills

Time management

Analytical skills

Education

Master's degree in Business, Nursing or Health Care Administration

Tools

Microsoft Office Suite

Project management software (MS Project)

Job description

Department

10921 Enterprise Corporate - Quality Georgia Area

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday-Friday 8:00 AM - 4:30 PM. Some remote opportunities.

Pay Range

$38.20 - $57.30

EDUCATION/EXPERIENCE: Master's degree in Business, Nursing or Health Care Administration or a related field required with three years' experience in a healthcare provider organization. Demonstrated leadership/management experience required. Experience with CMS regulations preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Clinical experience preferred. Two years' project management experience preferred. Demonstrates ability to lead and facilitate projects and teams. RN or other clinical licensure preferred, certification in health care quality, patient safety or related regular entity preferred.

Essential Functions

Identifies and researches innovative techniques /services and outlines the necessary steps to implement changes.
Responsible for the implementation of operational performance improvement projects for the Program and aligns with the overall vision and values.
Ensures collaboration and integration of operations with other departmental and MSK services.
Responsible for the ongoing program management across the continuum and locations, measures compliance with recognized standards of care and achieves operational efficiency, patient satisfaction, quality outcomes, and operational performance goals.
Identifying and implementing patient care processes and protocols to promote appropriate utilization of resources.
Participates in identifying needs, planning, developing and implementing educational programs for staff, patients, families and/or community groups to improve the care of patients.
Promotes and develops personal and professional growth, maintaining professional and clinical knowledge; attends continuing education and in-services as needed. Maintains professional and clinical knowledge, acting as a resource to others.
Serves as a clinical expert and resource assisting with care for the complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies. Assists institutional financial and operational leaders to develop and implement key projects associated with the service to include, but not limited to: Financial Bundles, Quality Bundles and Patient Satisfaction.
Evaluation of new products, improving processes, promoting quality and safety and patient satisfaction.
Collects, analyzes, and reports quality data to the orthopaedic department, health system committees, task forces as well as accreditation programs.
Pursues and maintains pertinent quality certifications by overseeing adherence of quality standards and protocols as well as reporting required metrics. (JCAHO and AJRR)

SKILLS/QUALIFICATIONS

Strong oral and written communication skills with ability to adapt to different audiences. Experience and/or training in process management and process/performance improvement methodologies. Demonstrates use of evidence-based practice to effect quality improvement. Strong time management and multi-tasking skills with ability to prioritize tasks/goals in a timely manner. Effective, strong presentation skills. Strong problem solving, team building and facilitation skills. Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs. Strong analytical and quantitative skills. Solid business writing skill.

WORK ENVIRONMENT

Possible exposure to infections and contagious diseases Occasionally subject to irregular hours Subject to many interruptions Occasional pressure due to multiple calls and inquires. Potential remote role with some in person meetings requested.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.