Performance Improvement Coordinator

Ochsner Clinic Foundation; New Orleans (LA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Ochsner Clinic Foundation seeks a Stroke Program Performance Improvement Coordinator to lead day-to-day stroke program activities, ensuring safe, timely, evidence-based care and consistent adherence to stroke standards and protocols.

The role involves coordinating readiness for stroke certification, reporting on quality measures, and collaborating with multidisciplinary teams to identify gaps and drive improvements across facilities in the region.

Qualifikationen

• 5 years of healthcare or quality improvement experience.
• Knowledge of regulatory/accrediting standards.
• Proficiency in data analysis and reporting.
• Excellent verbal and written communication skills.
• Ability to travel between facilities.

Aufgaben

• Coordinate day-to-day stroke program activities to support safe, timely, evidence-based care and consistent implementation of stroke standards and protocols.
• Maintain readiness for stroke certification and regulatory requirements through documentation review, tracer activities, and survey materials.
• Collect, validate, analyze, and report stroke quality data including treatment timelines and outcomes.
• Identify performance trends and care gaps; lead or support action plans to improve stroke care delivery and outcomes.
• Serve as a stroke program resource and liaison for multidisciplinary teams.
• Support clinical workflow reliability and participate in program leader collaboration.

Kenntnisse

Regulatory knowledge

Quality improvement

Statistics software

Data management

Communication

Team leadership

Travel readiness

Ausbildung

Associates degree

Bachelor’s degree preferred

Jobbeschreibung

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job collaborates with department leadership and committees in the identification, trending, and analysis of clinical quality issues and collaborates to facilitate resolution of these issues. Manages specific data for internal and external reporting and plays a key role in accreditation and survey processes within the organization. **Please note: This is a regional Stroke Program Performance Improvement Coordinator Position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - Associates degree in healthcare or related field.
• Preferred - Bachelor's degree in a healthcare or related field.

Work Experience

• Required - 5 years of related experience in healthcare or quality improvement.

Knowledge Skills and Abilities (KSAs)

• Knowledge of regulatory and accrediting standards.
• General knowledge and understanding of the principles and theories of quality management and continuous quality improvement.
• Expert knowledge of common statistical programs, spreadsheet and database management and word processing.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Proficiency in using computers, software, and web-based applications.
• Excellent organizational and time management skills and presentation and facilitation capabilities.
• Strong team management and interpersonal skills.
• Ability to travel throughout and between facilities.

Job Duties

• Coordinate day-to-day stroke program activities to support safe, timely, evidence-based care and consistent implementation of stroke standards, protocols, order sets, pathways, and program expectations.
• Maintain ongoing readiness for stroke certification and regulatory requirements by supporting documentation review, tracer activities, surveyor materials, and compliance with organizational, Joint Commission, and applicable regional or state stroke system standards.
• Collect, validate, monitor, analyze, and report stroke quality data, including treatment timelines, documentation compliance, clinical outcomes, complications, transfers, registry measures, internal scorecards, and leadership reports.
• Identify performance trends, care gaps, workflow barriers, and improvement opportunities using chart review, data analysis, event review, and multidisciplinary feedback; lead or support action plans to improve stroke care delivery and patient outcomes.
• Serve as a stroke program resource and liaison for multidisciplinary stroke teams.
• Support clinical workflow reliability across the stroke continuum through stroke program meetings and program leader collaboration.
• Participates in various organization committees and councils to provide data analysis, trended reports and direction for performance improvement initiatives.
• Provides education to the organization related to stroke program performance improvement, clinical patient safety and statistical analysis.
• Participates in risk management through the identification, trending and follow up of clinical issues.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate r