Performance Coach, Mechanical

Driven Brands Inc.; Clayton (NC); On-site; USD 62,000 - 111,000; Full time

Job summary

Driven Brands is seeking an experienced automotive business coach to analyze member shops and deliver best-practice recommendations. You will coach owners through ATI’s 48-month reengineering program and alumni offerings to build profitable, efficient operations.

Required are 10+ years in automotive roles, strong coaching and communication skills, and a track record of driving improvements with shop owners. Travel and remote collaboration may be involved, with a focus on results.

Qualifications

• Minimum 10 years overall automotive experience with focus in service writing, shop management, operations management, or ownership
• Minimum 4 years of teaching, instructing, and mentoring small business owners or employees
• Accounting or P&L experience
• Marketing and online/social media experience
• Solid ability to recruit and retain high quality employees
• Excellent communication, interpersonal, and persuasion skills for coaching shop owners

Responsibilities

• Listen to shop owners to identify profitability improvements
• Communicate improvements via phone, Zoom and email
• Review financial statements and analyze business practices
• Develop new business models or recommendations and present to clients
• Coach to achieve client business goals and build a profitable shop
• Meet ATI program goals and monitor ROI, CSI, and performance metrics
• Attend company meetings and training events

Skills

Active listening

Coaching

Verbal communication

Mentoring

Education

High school diploma or equivalent

Tools

Word

Excel

SalesForce CRM

Job description

Company:Driven Brands

The Automotive Training Institute (ATI), the largest coaching and training company for Owners of Independent Repair Shops in the US and Canada. With over 1700 shops actively engaged in our program, we provide coaching, training and the largest buying program in the automotive aftermarket for Independent Shop Owners. Our members have cumulatively increased their Gross Profits by almost $3.0 Billion dollars through the ATI program.

JOB DESCRIPTION

ATI’s 24 Fundamentals describe the values, behaviors, principles, and practices that are the foundation of our unique culture. It explains how we relate to each other, our members, and even our suppliers. It’s who we are, and it’s what drives our extraordinary success.

Position Summary

Provide an analysis of the existing practices of a member’s automotive shop and make recommendations for improvements based on ATI’s best practices and techniques. Provide coaching, consultation, and mentoring to our members in order for them to achieve the business goals and dreams. Guide members through the building blocks that turn their automotive shop into a profitable and efficient business via our 48-month reengineering program and alumni programs.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Listen, including active listening, to the needs of the shop owners to help them turn their shop into a profitable and efficient business.
• Communicate for understanding what members wish to improve or correct about their business via phone, zoom and email.
• Review financial statements, evaluate competitors and analyze business practices.
• Once research is complete, Coach will develop a new business model or prepare recommendations and present them to the client.
• Display a professional but assertive and results-oriented, approach with strong mentoring skills and a passion for helping shop owners to become successful business owners.
• It is vital that your background includes management in the automotive aftermarket arena ideally in an independent repair shop, or a MSO group of repair shops.
• It is also important that you display excellent communication, interpersonal, and persuasion skills, as well as the ability to convince business owners to make major changes and paradigm shifts in their practices especially via phone or videoconferencing.
• To Consult, Train, Mentor and Coach a client to help them achieve their business goals and dreams.
• To successfully guide the client through the building blocks that creates the foundation of a profitable business.
• To meet or exceed all ATI goals;

• Return on Investment for the client
• CSI Scores, maintain customer’s satisfaction in the program
• Report Cards/Road Map to monitor and measure performance and progress
• Alumni conversation rate
• Weekly contact with the Client
• Ensure class attendance by the client and staff
• Monitor status of where member is in the program at all times and determine how we can best align the member’s needs with their wants

Administrative Duties

• Startup Agreement paperwork, Coach Client agreement, enter clear and understandable weekly notes based on client/coach calls
• Provide research and content for articles, classroom and training material, Participation in weekly Coaches meetings, be aware of trends in other service-related industries that we could adapt or apply
• Attend Shop Owner’s Dinner Events, annual SuperConference participation and industry related events.
• Required to attend monthly, quarterly, semi-annual and annual company meetings.
• Be prepared for and participate in weekly One on Ones with Team Leaders, participate in all Company meetings.
• Attend ATI classes quarterly
• Facilitate an ATI Peer group or Performance group
• Participate in other modalities such as Live @ 9, podcasts, owner events, industry presentations and tradeshows
• Be responsible for your calendar and manage time efficiently

Minimum Qualifications

• Minimum 10 years overall automotive experience with a strong focus in service writing, shop management, operations management, or previous shop ownership, preferably in the independent, nondealer, aftermarket arena
• Operations management experience (preferably with an aftermarket chain) involving established internal structure and processes
• Exceptional coaching and mentoring skills
• Solid automotive business understanding
• Ability to influence others over the telephone and videoconferencing
• Minimum 4 years of teaching, instructing, and mentoring small business owners or employees, with a clear understanding of the challenges facing independent shop owners
• Track record of consultative management, people development, and business management prior experience and success working in an organization that provides monthly goals Computer proficiency, particularly in Word and Excel; Knowledge of SalesForce CRM, a plus Sales abilities, strongly preferred
• Accounting or P&L experience
• Marketing and online/social media experience.
• Writing skills with an interest in writing articles for industry magazines, a plus
• Solid understanding of how to recruit and retain high quality employees at all levels of experience
• It is also important that you display excellent communication, interpersonal, and persuasion skills, as well as the ability to convince business owners to make major changes and paradigm shifts in their practices. This does include maintaining an appropriate and professional personal image.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Position Location

North Carolina

Compensation Range

$62,200.00 - $111,100.00

Compensation Frequency

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:

Get early access to 50% of your earned wages at any time through our myFlexPay program.