Performance Analytics and Insight Analyst

Monzo; Germany (OH); Hybrid; USD 83,000 - 101,000; Full time

Benefits offered by this job

£1,000 learning budget

Macbooks provided

Remote/hybrid support

Flexible working hours

Job summary

Monzo is seeking a Performance Analytics & Insights Analyst to measure what matters using People data and performance metrics. You will move decisions from gut feel to data-driven insights, shaping engagement, talent, performance, culture, and hiring strategies.

You’ll develop KPIs, analyze large data sets, and build dashboards to inform senior leadership. The role emphasizes collaboration with People teams and stakeholders across Monzo, using Looker, SQL, and Excel.

Qualifications

• Solid foundation in statistics including regression and significance testing.
• Ability to model data and derive insights that inform business decisions.
• Experience in People Analytics, HR Analytics, or related data analysis roles.

Responsibilities

• Define, track, and analyze key metrics (KPIs) for the organization.
• Analyze structured and unstructured data to identify patterns and trends.
• Build and maintain real-time dashboards (Google Sheets and Looker) for leaders and managers.

Skills

SQL

Excel

Looker

Statistics knowledge

Data storytelling

People Analytics experience

Tools

Looker

Excel

SQL

Job description

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

Our People Technology team

We're looking for a Performance Analytics & Insights Analyst to help us measure what matters. This role is all about using People data, performance metrics, and smart statistical tools to understand what makes our people tick, spot key trends, and give us the insights we need to make Monzo an even better place to work and how we can drive performance. You'll be the one helping us move from 'gut feeling' to objective, data-backed decisions across the business.

Key responsibilities

• Performance Metrics Development: Define, track, and analyze the key numbers (our KPIs) that tell us how we're doing.
• Data Analysis & Modeling: Dive into mountains of data (structured and unstructured) to find the patterns and trends that matter.
• Reporting & Dashboards: Build and maintain real-time dashboards (using Google Sheets and Looker) so our senior leaders and managers know exactly what’s going on.
• Actionable Insights & Recommendations: Don't just report the numbers—tell the story! You’ll turn complex data into clear recommendations that shape our strategy for engagement, talent, performance, culture, hiring, training, and growing our people.
• Process Improvement: Be on the lookout for things that are clunky or slow. You’ll suggest and implement data-driven solutions to make our processes run smoother and faster.
• Collaboration: Work hand-in-hand with our People teams and stakeholders across Monzo. You’ll champion data accuracy and help everyone understand the power of a data-driven culture.
• Predictive Modeling: Use your magic to spot our rising stars (top talent) and figure out what our workforce will need in the future.

We’d love to hear from you if…

• Tech Stack Superpowers: You're a whizz with SQL, seriously advanced in Excel, and know your way around data visualization tools like Looker.
• Analytical Brain: You've got a solid foundation in statistics - regression, significance testing, and predictive modeling.
• Communication & Data Storytelling: You can take a complicated dataset and turn it into a clear, compelling story that lands with everyone, from the tech-savviest colleague to our senior management.
• Experience: You have real-world experience in People Analytics, HR Analytics, or a closely related Data Analysis role.

Benefits

• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• Plus lots more! Read our full list of benefits

London/Cardiff/UK Remote | £61,400 - £75,000 + Incentive Awards tied to your performance.

The closing date for applications is 16th August.

#LI-DH1 #LI-REMOTE

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.