Performance Advisor

Compass; San Francisco (CA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Bonuses and RSUs

Paid vacation & holidays

Medical, dental and vision benefits

401(k) plan

Commuter program

Parental leave

Job summary

Compass is seeking a Performance Advisor in San Francisco to drive agent conversion through coaching, data analysis, and accountability, turning demand into closed deals across the consumer lifecycle.

You will partner with agents and field leadership to improve tool adoption, monitor performance, and deliver targeted coaching that aligns with program standards and revenue growth. This is an in-office role offering competitive compensation and a comprehensive benefits package.

Qualifications

• 5+ years in real estate, proptech, or marketplace sales performance roles.
• Deep understanding of residential transaction flow and agent workflows.
• Proven experience coaching or managing performance of sales professionals.
• Strong analytical mindset and data-driven approach.
• Excellent communicator with ability to influence without authority.

Responsibilities

• Partner directly with agents to improve performance across the full conversion funnel.
• Provide direct, actionable coaching based on real performance data.
• Reinforce consistent execution of the performance frameworks.
• Identify gaps and create targeted improvement plans, track progress.
• Drive adoption of Compass and partnership tools to impact conversion.

Skills

Performance coaching

Analytics mindset

Communication

Accountability

Real estate/PropTech domain

Tools

Compass tools

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The CIH Inventory & Leads Program serves as the primary engine for capturing and converting high-intent consumer traffic into real estate transactions. Through strategic partnerships with Redfin.com and Rocket Mortgage, the program delivers a diversified lead pipeline to agents, including high-volume web inquiries and “finance-first” pre-qualified buyers.

As a Performance Advisor, you are responsible for driving agent conversion performance by leveraging data, coaching, and accountability to turn demand into closed deals. You will work directly with participating agents and in close partnership with field leadership, to strengthen how agents engage, nurture, and convert inbound leads. This is a performance-driven role at the intersection of agent success, product adoption, and revenue growth, ensuring agents consistently execute against best practices and program expectations.

Primary Objective

Increase conversion rates and revenue outcomes by improving agent behavior, tool adoption, and execution across the consumer lifecycle.

Core Responsibilities

1. Agent Performance Coaching & Accountability

• Partner directly with agents to improve performance across the full conversion funnel:
• Provide direct, actionable coaching based on real performance data
• Reinforce consistent execution of the performance frameworks
• Hold agents accountable to program standards and expectations through lead allocation levers and disengagement framework

2. Performance Management & Optimization

• Monitor agent performance across key metrics
• Identify gaps and create targeted improvement plans
• Track progress and adjust coaching based on outcomes
• Partner with Sales Managers to address persistent underperformance

3. Product & Workflow Adoption

• Drive adoption of Compass and partnership tools that directly impact conversion
• Ensure agents are using tools as intended to deliver a high-quality client experience
• Connect product usage to performance outcomes

4. Market-Level Insights & Diagnostics

• Identify patterns in agent performance across markets, teams, and cohorts
• Surface insights on what’s driving or blocking conversion
• Provide structured feedback to Marketplace strategy, Product, Analytics
• Help inform program evolution based on real-world performance

5. Program Enablement & Field Partnership

• Lead onboarding, training sessions, and office hours for participating agents
• Partner with brokerage leaders to align on performance expectations
• Reinforce program standards consistently across offices and regions
• Act as a visible, trusted partner to the field, focused on outcomes

Success Metrics

• Improvement in agent conversion rates across the funnel
• Increase in closed transactions tied to Demand Marketplace leads
• Adoption and consistent use of Compass tools and workflows
• Reduction in unclaimed or poorly handled leads
• Field engagement and participation in coaching programs
• Monthly visits in person with agents

Ideal Profile

• 5+ years in real estate, proptech, or marketplace sales performance roles
• Deep understanding of residential transaction flow and agent workflows
• Proven experience coaching or managing performance of sales professionals
• Strong analytical mindset, comfortable using data to drive behavior change
• Excellent communicator with ability to influence without authority
• High accountability orientation, comfortable holding a performance bar

Workplace & Location: This is a fully in-office role, with opportunities to be based in any of our following locations: New York City, Seattle, San Francisco, Los Angeles, Boston, Philadelphia, Miami, Atlanta, Nashville, Chicago, Austin, Dallas, and Houston.

Compensation: The expected base pay for this position is $100,000 - $115,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do you best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice