PERA Rental Property Assistant

Salt River Project; Fountain Hills (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading utility provider is seeking a Rental Property Assistant in Fountain Hills, AZ. This role involves managing guest services for vacation rentals, coordinating maintenance, and ensuring exceptional customer experiences. Ideal candidates possess strong property management experience and effective communication skills, with a flexible schedule to accommodate guest needs.

Benefits

Pension Plan

401(k) plan with employer matching

Medical, vision, dental, and life insurance available your first day

Over 200 hours of PTO

Tuition assistance for undergraduate and graduate programs

Qualifications

• Minimum 3 years proven experience in property management, preferably in vacation rentals.
• Obtain an Arizona Food Handler’s license.
• Flexible schedule required, including weekends and holidays.

Responsibilities

• Manage reservations and coordinate guest services.
• Conduct regular inspections of rental units for maintenance issues.
• Assist with inventory and ensure proper food handling practices.

Skills

Communication

Leadership

Problem-Solving

Attention to Detail

Education

High School, GED or Equivalent

Tools

Property Management Software

Office Productivity Tools

Job description

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PERA Rental Property Assistant

Location:

Fountain Hills, AZ, US

Requisition ID: 18953

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

Supports daily operations for two remote facilities by Roosevelt Lake, which include nine lake house rentals, two clubhouses, a general store and a grill. This role involves managing reservations, coordinating guest services, ensuring property maintenance, and delivering exceptional customer service and maintain high occupancy rates. This position does not offer a hybrid work environment and requires an onsite-only work schedule.

• 10-15% Reservations Management
  • Ensure accurate and timely communication with guests regarding reservations, payments, and special requests.
  • Monitor availability and maximize occupancy through effective scheduling.
  • Assisting with special events on property.
  • Assisting with invoicing, payment processing, and financial record-keeping.
• 10-15% Guest Services
  • Welcome guests upon arrival and ensure a smooth check-in/check-out process.
  • Address guest inquiries, concerns, and complaints promptly and professionally.
  • Coordinate with housekeeping to ensure the houses are cleaned and stocked.
• 15-20% Facility Operations and Retail Sales
  • Assists with inventory, transactions through the POS system, and ensures proper food handling practices.
• 40-50% Property Maintenance
  • General landscaping (mowing, trimming, blowing, etc.)
  • Maintain and make sure equipment in houses are in good working condition.
  • Ability to trouble shoot and fix minor issues in houses and common repairs.
  • Conduct regular inspections of rental units and common areas to identify safety, maintenance or cleanliness issues.
What It Takes To Succeed
• Excellent communication and leadership skills.
• Attention to detail and strong problem-solving skills.
• Ability to multi-task and manage time effectively.
• Ability to stand and walk for extended periods and lift, carry, and move up to 40 lbs
• Obtain an Arizona Food Handler’s license.
• Ability to trouble shoot and fix minor issues in houses and common repairs.
• Flexible schedule required, including weekends, holidays, and evenings as needed to accommodate guest and events.
• Must reside within a 2-hour travel radius of the Lake Roosevelt properties to ensure accessibility for operational needs and emergency response.
Experience

Minimum 3 years proven experience in property management, preferably in vacation rentals or similar settings. Ability to troubleshoot and fix minor issues in clubhouse and vacation homes. Proficient in property management software and office productivity tools. Knowledge of customer service principles and practices.

Education

High School, GED or Equivalent.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.