Per DIEM, RN instED

Lensa; Boston (MA); Remote; USD 75,000 - 150,000; Full time

Job summary

Join a leading healthcare team providing on-demand, telephonic nursing care for medically complex patients. As an RN in the instED Clinical Resource Center, you will play a vital role in triaging patient needs and ensuring quality care outcomes. With a focus on patient experience and clinical excellence, this position offers both challenges and rewards in a dynamic work environment. A flexible schedule is required to accommodate service demands year-round.

Qualifications

• 5+ years of relevant nursing experience required.
• Strong focus on patient experience and clinical care.
• Experience in urgent care or call center triage preferred.

Responsibilities

• Receive referrals and conduct intake assessments.
• Triage patient needs and make appropriate clinical recommendations.
• Document interactions and follow up on patient outcomes.

Skills

Triage

Patient Communication

Clinical Judgment

Compassionate Care

Education

Bachelor’s degree in Nursing

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Commonwealth Care Alliance, is seeking professionals in Boston, MA. Apply via Lensa today!

081290 InstED-Operations

Position Summary

instED provides on-demand, urgent care in the home for medically complex patients. The RN, instED Clinical Resource Center will receive referrals for services, conduct intake assessments, provide triage to ensure referrals are clinically appropriate, and respond clinical questions related to referrals and services. The InstED RN will engage telephonically with patients, clinicians, and care partners who call with urgent clinical needs for a medically diverse group of patients across the continuum of care.

Supervision Exercised

• No, this position does not have direct reports.
  
  

Essential Duties & Responsibilities

Intake

• Receive referrals for an instED visit, both electronically and telephonically, from patients, clinicians, and care partners
• Ensure complete and accurate information for the visit request
• Obtain comprehensive data collection electronically and/or via telephone from referring provider or patient directly
• Triage per instED triage guidelines and protocols, assessing patients and applying solid decision-making to achieve highest patient outcomes
• Deliver competent, safe, compassionate and individualized telephonic nursing/triage care for patients with complex medical histories
  
  

Triage

• Make clinically-appropriate recommendations for action/interventions
• Triage and prioritize referrals for acuity and sequencing of visits
• Identify emergent situations and provide clinical advice appropriately
• Analyze data to identify and determine expected outcomes
• Develop a plan with instED team to identify strategies to attain expected outcomes
• Exercise sound clinical judgment, along with excellent working knowledge of instED, to appropriately disperse accurate level of resources needed for achieving the best patient outcomes
  
  

Follow-up

• Communicate with patients and care partners to provide education and instructions regarding any recommended follow-up care. Follow-up services may include, but are not limited to, follow-up call by Provider, Tele-health re-visit, PCP evaluation, re-deployment of paramedic or other clinical provider, and phone teaching with teach-back to ensure understanding
• Ensure appropriate teaching has occurred with patient and or family
• Provide follow-up and encounter summary with referring provider and Primary Care Provider
• Complete accurate and appropriate documentation in real time
• Demonstrate strong focus on patient experience, with commitment to service excellence from intake through discharge
  
  

Secondary Responsibilities

Quality Assurance

• Work with the instED team to develop metrics and standards for Quality Assurance within the Clinical Resource Center
• Participate in Quality Assurance activities in other areas within the instED delivery model
  
  

Ongoing Program Support

• Participate in the development and design of the instED Now platform offering feedback and suggestions for improvement
  
  

Working Conditions -Remote work environment

• Must be able to work a flexible schedule. RN coverage is Monday thru Sunday 0800-2200. The shifts can be full shifts or half-shift. Weekends and Holidays are required (instED provides services 365 days per year)
  
  

Required Education

Bachelor’s degree in Nursing

Required Licensing

• Current, active MA RN license
  
  

Required Experience

• 5+ years of relevant nursing experience
• Triaging patients with complex medical histories across the lifespan
  
  

Desired Experience

• Experience in urgent care,primary care, or emergency department preferred
• Call center triage experience preferred
• Quality and process improvement experience preferred
  
  

Required Language(s)

English

Desired Language(s)

Fluency in Spanish a plus

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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