Per Diem Practice Office Associate - Southampton

Northwell Health; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in orthopedic care is seeking a dedicated Receptionist to join their dynamic team. This role involves managing incoming calls, greeting patients, verifying insurance details, and ensuring a smooth flow of communication within the practice. The ideal candidate will have strong customer service skills and experience in a medical environment. This position offers a unique opportunity to support a leading healthcare provider in enhancing patient experiences and contributing to community health. If you are passionate about providing excellent service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Minimum one year of relevant experience in a medical facility or related field.
• Experience in customer service or reception, preferably in healthcare.

Responsibilities

• Answering incoming calls and greeting patients in a professional manner.
• Verifying insurance coverage and collecting co-payments as required.
• Facilitating appointments for follow-up care and other services.

Skills

Customer Service

Telephone Etiquette

Clerical Skills

Education

High School Diploma or GED

Job description

Orlin & Cohen Orthopedic Group – Northwell Health is the premier and fastest-growing orthopedic practice on Long Island, providing comprehensive care that helps thousands of our neighbors and community members live more active lives, free from pain. Orlin & Cohen is one of the largest orthopedics practices in the region, with over 20 offices located in Nassau and Suffolk Counties, Queens, and Staten Island, we have been in business for 30 years.

Job Description:

Responsible for receiving incoming telephone calls in a prompt and courteous manner, greeting patients, verifying demographic/insurance, collecting co-payments/deductibles, and various clerical duties.

Job Responsibility:

1. Promptly and professionally answers telephone calls, and if appropriate routes them appropriately.
2. Organizes messages and delivers them promptly to the necessary individual.
3. Greets patients and guests in a courteous and professional manner.
4. Verifies insurance coverage and demographic information.
5. Obtains insurance referrals and authorizations.
6. Directs patients to appropriate waiting or clinical areas.
7. Explains financial obligation to patients or responsible parties and collects co-payments/co-insurance/deductibles as required.
8. Facilitates or creates appointments for follow-up care, diagnostics procedures, physical therapy, or pain management.
9. Other duties as assigned by a manager or supervisor.
10. Varying shifts between the hours of: 7:30am - 8pm.
11. 1-2 late nights (11:30am-8pm) required.
12. Rotating weekend (1/month) required.

Job Qualification:

1. High school diploma or general equivalency diploma (GED).
2. Minimum one year of relevant experience working in a medical facility or related field.
3. Minimum one year experience in customer service or reception, preferably in a health care environment.