Per Diem Patient Services Representative Associate

UnitedHealth Group; Little Canada (MN); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Saint Paul, MN is seeking a Patient Services Representative Associate to greet patients, collect demographics and insurance information, and support registration and scheduling. This per diem, day/evening shift role emphasizes compassionate care and clear communication.

You will handle financial counseling, explain costs, gather medical record information, and provide frontline customer service across calls and in-person visits, contributing to accessible care.

Qualifications

• 6+ months of customer service experience.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work on a per diem basis, day shift -or- evening shift. Variable based on business need. 8-hour shifts
• Must be 18 years of age or older

Responsibilities

• Greets and welcomes patients in person and directs them to appointments.
• Collects and verifies demographic, insurance, and benefits information.
• Checks in and interviews patients to complete required paperwork.
• Obtains and explains cost information and counsels on financial assistance programs.
• Addresses claim issues or registration errors and documents resolutions in EMR.
• Uses resources to complete registration for accounts and work queues.
• Provides customer service for inbound and outbound calls and resolves inquiries.
• Assists in scheduling add-on appointments as needed.
• May mentor staff and gather medical record information as needed.
• Supports dynamic healthcare needs with flexibility and patient care.

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together. As a Patient Services Representative Associate, your work will directly contribute to improving health outcomes for those who need it most. You will be the first point of contact for patients, offering them not only the critical logistical support needed to navigate their care but also a compassionate, welcoming presence during what can often be stressful times. In this role, you can make a lasting impact on individuals and families in your community, helping them access and navigate the health services they deserve.

Location: United Hospital - Saint Paul, MN

Hours: Per Diem

Schedule: Day shift -or- evening shift. Variable based on business need. 8-hour shifts.

Primary Responsibilities

• Greets and welcomes patients in person, providing a friendly and supportive first impression while directing them to their appointments and procedures
• Collects and verifies demographic, insurance, and benefits information, interpreting results and obtaining necessary signatures
• Checks in and interviews patients to complete the required paperwork, including financial assistance applications and requests for information forms
• Obtains and explains cost information to patients, collects co-pays and deductibles, and counsels' patients on available financial assistance programs
• Addresses and resolves claim issues or registration errors while documenting any issues and resolutions in the electronic medical record
• Uses resources, tools, and procedures to complete registration for accounts and assigned work queues
• Provides customer service for inbound and outbound telephone calls, ensuring clear communication and prompt resolution of patient inquiries
• Assists in scheduling add-on appointments as needed
• May mentor other staff, provide technical or functional direction, and gather medical record information as needed
• Other duties as assigned, supporting the dynamic needs of the healthcare environment with flexibility and a commitment to patient care

Required Qualifications

• 6+ months of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work standard daytime hours, Monday-Friday for the first 3 weeks after hire in alignment with the training schedule
• Ability to work on a per diem basis, day shift -or- evening shift. Variable based on business need. 8-hour shifts
• Must be 18 years of age or older

Preferred Qualifications

• Revenue Cycle experience
• General office experience
• Epic experience

Physical Demands

• Consistent walking, standing, bending, turning, etc.
• Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently

The sign-on bonus is only available to external candidates.

Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment.

We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.