Per Diem Patient Service Specialist — Nutrition & Diet

Emerson Hospital; Concord (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Emerson Hospital is seeking a Customer Service Representative to join our healthcare team. You will enhance the patient experience by providing compassionate service and assisting with meal selections in alignment with physician-ordered diets.

Reporting to the Customer Service Supervisor, you will handle patient inquiries in a courteous and timely manner while maintaining confidentiality and collaborating with the dietary and healthcare teams.

Qualifications

• High school diploma or equivalent preferred; associate's or bachelor's degree preferred.
• Proficient in English with strong verbal and written communication skills.

Responsibilities

• Respond promptly and professionally to patient inquiries and requests.
• Assist patients with meal selections based on prescribed dietary requirements.
• Support patients on a variety of specialized diets.
• Provide exceptional customer service while maintaining patient satisfaction.
• Accurately document and communicate patient information.
• Maintain confidentiality in accordance with healthcare privacy standards.
• Collaborate with dietary and healthcare teams to ensure quality patient service.
• Utilize hospital systems, including Meditech, to support daily operations.

Job description

Emerson Hospital is seeking a Customer Service Representative to join our healthcare team. You will enhance the patient experience by providing compassionate service and assisting with meal selections in alignment with physician-ordered diets.

Reporting to the Customer Service Supervisor, you will handle patient inquiries in a courteous and timely manner while maintaining confidentiality and collaborating with the dietary and healthcare teams.