Per Diem Outreach Worker (NWT)

Goddard Riverside; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Goddard Riverside is seeking a Per Diem Outreach Worker to engage and assist unsheltered individuals using a harm reduction approach. This role involves canvassing, responding to 311 community calls, and building relationships with stakeholders in New York City while working in a dynamic team environment. Ideal candidates should have strong communication skills and experience with mental health or homelessness.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• Experience with persons with mental illness or homelessness preferred.
• Valid driver’s license with at least 1 year as a licensed driver.

Responsibilities

• Engage individuals living on the street and respond to community calls.
• Document client engagements and prepare reports on shift activities.
• Canvass for vulnerable individuals and assist in training new staff.

Skills

Experience with persons with mental illness or homelessness

Flexibility in a fast-paced work environment

Strong written and verbal skills

Team player

Good judgement

Education

High School diploma required; Bachelor’s degree preferred

Tools

Microsoft Outlook

Job description

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Job Details

Job Location: MOC: Night Weekend Team - New York, NY

Salary Range: $19.60 - $19.60 Hourly

Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. The Uptown team serves the UWS and UES of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes W. 59th - W. 110th Street & E. 59th - E. 96th Street, river to river. The Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes 23rd St and below, river to river.

Purpose of Position: The Outreach Worker works creatively and effectively in the community to engage individuals living on the street through outreach by utilizing a harm reduction approach. The position responds to 311 community calls, assists with housing placements, and meets clients “where they are at” utilizing motivational interviewing techniques. The position works in conjunction with MOC teams.

Schedule: Per Diem Monday - Sunday Monday-Friday (9am-5pm, 4pm-12am, 11pm-7am Saturday/Sunday/Holidays 7am-3pm, 3pm-11pm, 11pm-7am)

Hourly Rate: $19.60

Roles, Responsibilities, And Essential Duties

As part of a two-person team, you will:

• Canvass, engage, and be a presence in specific areas with a high concentration of unsheltered clients
• Outreach new and current clients in promoting service goals and escorting clients when needed
• Respond to special assignments from DHS, Community officials, and other organizations
• Communicate and build relationships with community stakeholders
• Respond to 311 calls regarding unsheltered individuals
• Assess individuals for safety and advocate for additional services when needed
• Document client engagements, area reports, and special assignments in MOC and DHS databases
• Prepare reports on shift activities and client status
• Assist in training of new staff and participate in group trainings for current staff
• Drive outreach vehicle
• Canvass for vulnerable individuals during Code Blue, Code Red, and during other appropriate times
• Participate in at least four (4) overnight quarterly counts of homeless individuals living on the streets of Manhattan
• Ability to work some holiday shifts required
• Other duties as assigned
  
  

Qualifications/Educational Requirements

• High School diploma required; Bachelor’s degree preferred
• Valid driver’s license and a driving record that meets the agency’s auto insurance guidelines (including at least 1 year as a licensed driver and no suspensions within the last 3 years)
  
  

Skills, Knowledge, And Abilities

• Experience with persons with mental illness or homelessness preferred
• Ability to be flexible in a fast-paced work environment
• Strong written and verbal skills
• Team player
• Good judgement
  
  

Computer Skills

• Proficient in Microsoft Outlook
• Experience with, or ability to learn, computer databases such as Streetsmart, MOCapp, and CARES
  
  

Physical Requirements

• Frequent walking and standing
• Ability to lift up to 30 lbs, including client belongings
  
  

Work Environment

• Indoors and outdoors; all weather
• Must be able to drive and handle city traffic
  
  

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Seniority level

• Seniority level

  Entry level

Employment type

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Job function

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• Industries

  Non-profit Organizations

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