Position Summary
We have an exciting opportunity to join our team as a Per Diem Medical Assistant - Huntington. In this role, the successful candidate is responsible for assisting physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks, such as scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities
- Escorts patients to exam rooms
- Cleans and stocks exam rooms
- Measures and records patient vital signs
- Obtains and processes blood samples per NYULH policy
- Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
- Promotes a positive patient experience
- Communicates effectively with providers and administrative staff, escalates issues
- Answers phone calls
- Reviews and responds to inbasket messages
- Follows up on Rx refill requests
- Assists physician with patient intake & transcribing visit into EPIC
- Performs other duties as needed
- Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice
- Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
- Assists with maintaining patient flow to and from exam rooms and treatment areas
- Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
- Communicates the functionality and purpose of MyChart to patients during intake
- Ensures appropriate translation services or equipment is in place prior to the start of visit
- Assists with blood/specimen collection and ensures proper handling and processing of patient specimens per organizational policy & procedure
- Performs Point of Care testing such as EKG, Glucose Testing, Pregnancy Test, Urinalysis following organizational policy & procedure, with documentation of required competency
- Preps the appropriate patient encounter ensuring all relevant information for visit is up-to-date
- Reviews and imports Prepare for your Visit, Outside Information and patient history prior to provider encounter
- Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
- Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (Immunization, Medical & Surgical); may be required to scan/upload diagnostic reports to Epic
- Maintains patient privacy related to HIPAA standards
- Handles patient calls and documents outcome of all patient communications; refers clinical questions/concerns to RN/Provider
- Assists with inbasket message management including necessary tasks related to patient medical advice requests per best practices
- Utilizes EPIC functionality to review and update patient records; maintains communication with peers and supervisors regarding patient care
- Assists physicians with procedure and/or set-up per specialty where necessary
- Stocks exam/treatment rooms and supply closets with medical supplies, linen and equipment; communicates need for replenishment
- Cleans and sterilizes designated equipment after use following policy & guidelines with required competency documentation
- Supports FGP Clinical Quality Management by facilitating documentation and maintenance of clinical supplies and equipment
- Reviews downtime procedures related to patient visit
- Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance
- Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care
- Assists with prescription refill request by locating prescription in EMR, identifying last visit, and tasking RN/LPN/Provider to evaluate and process renewal
- Accompanies physician into exam room and transcribes history and physical exam, orders, etc.
- Documents diagnoses, symptoms, follow-up instructions and prescriptions as dictated by physician
- Documents patient orders including lab tests, radiology tests, medications
- Performs other duties as assigned
Patient Experience and Access
- Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience during every encounter
- Drives consistency in every patient and colleague encounter embodying core principles of FGP Service Strategy CARES
- Greets patients warmly and professionally, stating name and role, and clearly communicates each step of care/interaction as appropriate
- Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
- Proactively anticipates patient needs, participates in service recovery applying LEARN model and escalates to leadership as appropriate
- Shares ideas or observed areas of opportunity to improve patient experience and patient access with leadership
- Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
- Takes a proactive approach to ensure staff are fully versed in Access Agreement gold standard principles
Minimum Qualifications
High School Diploma or equivalent; completion of a Medical Assistant Program from an accredited institution or upon hire hold a current medical assistant certification from a nationally recognized accredited institution (e.g., AAMA, AMT, NCCT, NHA). Competencies: Working knowledge of English in verbal, reading, and writing; ability to complete multiple tasks efficiently and thrive in a teamwork environment pursuing positive patient care experience.
Preferred Qualifications
MA experience preferred; EKG, phlebotomy and venipuncture experience preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Benefits
NYU Langone Health offers a comprehensive benefits and wellness package including financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
Compensation
Salary range: $20.00 – $25.00 hourly. Actual salaries depend on experience, specialty, education, and hospital need. The salary range does not include bonuses, incentive pay, differential pay, or other compensation or benefits.
EEO Statement
NYU Langone Hospital—Long Island is an equal opportunity employer committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.