Per diem Contact Center Agent I

VNS Health; United States; Remote; USD 24,000 - 30,000; Full time

Job summary

VNS Health is seeking a fully remote contact center agent to deliver efficient, courteous service via chat, phone and email in support of our health plan members.

You will handle inquiries, resolve non-clinical issues, and foster productive relationships with customers, physicians, hospitals and internal teams while upholding VNS Health standards and a compassionate patient experience.

Qualifications

• Minimum of one year of customer service experience, preferably in a health care setting
• Excellent oral/verbal communication and customer service skills
• PC skills including Microsoft Office

Responsibilities

• Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
• Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
• Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
• Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.

Skills

Customer service

Communication skills

Empathy

Active listening

Education

High School Diploma or equivalent

Diploma or related field or equivalent

Tools

Microsoft Office

Job description

Overview

This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.

What You Will Do

• Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
• Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
• Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
• Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
• Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.

Qualifications

Education:

• High School Diploma or equivalent required
• Diploma or related field, or the equivalent preferred

Work Experience:

• Minimum of one year of customer service experience preferably in a health care setting required
• Excellent oral/verbal communication and customer service skills required
• PC skills including Microsoft Office
• Bilingual skills may be required as determined by operational needs

Pay Range

USD $17.49 - USD $21.80 /Hr.