PeopleSoft Support Operations Lead

Veriipro; Jersey City (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

Veriipro is looking for a PeopleSoft Support Operations Lead to manage day-to-day operations and provide technical support for PeopleSoft FSCM (v9.2). You'll lead a high-performing support team and serve as the main IT liaison, ensuring timely resolution of production issues and the smooth execution of critical financial processes.

The ideal candidate will have extensive experience in PeopleSoft Financials, strong leadership skills, and a deep understanding of financial reporting principles. This position is essential for maintaining operational excellence.

Qualifications

• 10+ years of experience with PeopleSoft Financials 9.2.
• 5+ years in a lead or management role.
• Strong functional knowledge of accounting principles.
• Expertise in sub-ledger to GL reconciliation.
• Technical proficiency across SQL and other tools.

Responsibilities

• Lead onshore/offshore teams to ensure PeopleSoft availability.
• Resolve tickets promptly and enforce SLAs.
• Act as liaison between IT and Finance for system issues.
• Track productivity, uptime, and satisfaction scores.
• Coach teams and ensure best practices in support.

Skills

PeopleSoft Financials 9.2

SQL

SQR

App Designer

PeopleCode

App Engine

BI Publisher

Accounting principles (GAAP/IFRS)

Analytical skills

Communication skills

Job description

Role Overview

We are seeking an experienced PeopleSoft Support Operations Lead to manage the day-to-day operations and technical support for PeopleSoft FSCM (v9.2). This role requires deep expertise in financial modules, technical troubleshooting, and leading a high-performing support team. You will serve as the primary IT liaison to business stakeholders, ensuring system stability, timely resolution of production issues, and smooth execution of critical financial processes.

Roles and Responsibilities

• Lead an onshore/offshore technical team to maintain 24/7 availability of PeopleSoft FSCM (v9.2). Oversee daily batch cycles, journal postings, and month-end, quarter-end, and year-end closing processes.
• Understand the full integration of sub-ledgers (AP, AM) into the General Ledger, troubleshoot reconciliation failures, and ensure accurate financial reporting.
• Utilize SQL, SQR, App Designer, and BI Publisher to debug PeopleCode, App Engine processes, and develop or troubleshoot custom reports.
• Manage the production support queue, resolve tickets promptly, enforce SLAs, and perform root cause analysis (RCA) for recurring batch or system issues.
• Act as the primary lead during month-end, quarter-end, and year-end closes; coordinate with Finance to resolve stuck journals or out-of-balance reconciliations in real-time.
• Serve as the key liaison between IT and Finance, providing system health updates, explaining technical constraints, and guiding stakeholders on reporting or operational issues.
• Track team productivity, system uptime, and business satisfaction scores; implement process improvements to enhance support effectiveness.
• Coach and mentor offshore/onshore teams, handle high-pressure production incidents, and ensure adherence to best practices in PeopleSoft support.

Required Qualifications

• 10+ years of PeopleSoft Financials 9.2 (GL, AP, AM, Reports) experience; PeopleTools 8.60.11 experience required.
• At least 5 years in a lead or management role within a large-scale enterprise.
• Strong functional knowledge of accounting principles (GAAP/IFRS) and financial reporting processes.
• Expertise in sub-ledger to GL reconciliation, batch processing, and month-end/quarter-end/year-end close processes.
• Technical proficiency in SQL, SQR, App Designer, PeopleCode, App Engine, and BI Publisher.
• Experience managing offshore/onshore AMS teams and coordinating across multiple business units.
• Excellent analytical, problem-solving, and communication skills, with ability to present complex technical information to business stakeholders.