PeopleSoft CRM Developer (On-site)

DXC Technology Inc.; Arlington (VA); On-site; USD 92,000 - 171,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

DXC Technology in Arlington, VA seeks a seasoned PeopleSoft CRM developer to design, customize, and optimize CRM capabilities, including ticket intake, case management, and service requests, using PeopleCode, Application Engine, and Integration Broker.

You will build integrations via REST/SOAP APIs, support upgrades, troubleshoot defects, and collaborate with cross-functional teams to deliver reliable, scalable CRM solutions in a secure, government-friendly environment.

Qualifications

• 3+ years of hands-on PeopleSoft development experience, including CRM, case management, or service-management functionality.
• Strong PeopleTools development skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL.
• Experience designing, modifying, and migrating PeopleSoft components in Oracle-based environments.
• Experience with REST/SOAP APIs and enterprise integrations is required.

Responsibilities

• Design, develop, configure, and enhance PeopleSoft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking.
• Develop and modify CRM pages, components, records, business logic, workflows, and batch processes using relevant PeopleTools tools.
• Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs and Integration Broker.
• Design user-facing CRM screens and workflows to improve usability, data quality, and efficiency; support Fluid UX where applicable.
• Support PeopleSoft CRM upgrades, patches, retros, and regression testing; perform root-cause analysis and durable fixes.
• Configure CRM rules, queues, statuses, security, and notifications to ensure reliable service operations.
• Develop utilities and scripts to improve deployment, testing, monitoring, and data validation.
• Perform unit testing, code reviews, defect retesting, and regression support; ensure data integrity.

Skills

PeopleSoft CRM experience

REST/SOAP APIs experience

Agile/SAFe experience

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Tools

Application Designer

PeopleCode

Application Engine

Integration Broker

PS Query

SQL

Job description

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Clearance

Must be a US Citizen with an active Secret Security Clearance

Work Environment

On-site, Crystal City, Arlington, VA

Responsibilities

Design, develop, configure, and enhance PeopleSoft CRM capabilities supporting ticket intake, case management, service requests, assignment, routing, escalation, and resolution tracking. Develop and modify CRM pages, components, records, business logic, workflows, worklists, notifications, queries, and batch processes using Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, and SQL. Build and support integrations between PeopleSoft CRM and external systems using REST/SOAP APIs, Integration Broker, web services, JSON/XML messaging, file-based interfaces, and other enterprise integration patterns. Design and enhance user-facing CRM screens and workflows to improve usability, data quality, and process efficiency; support Fluid or other modern PeopleSoft UX patterns where applicable. Support PeopleSoft CRM and PeopleTools upgrades, patches, and retrofits, including impact analysis, code comparison, customization remediation, regression support, and validation of upgraded functionality. Troubleshoot CRM defects, workflow failures, integration errors, data problems, and production incidents; perform root-cause analysis and implement durable fixes. Configure CRM business rules, queues, statuses, assignment logic, security roles, templates, alerts, and notifications to support reliable service operations. Develop reusable utilities, scripts, and automation to improve deployment, testing, interface monitoring, data validation, troubleshooting, and operational support. Perform unit testing, peer/code reviews, defect retesting, and regression support; create validation queries and test data to confirm functionality and data integrity. Migrate and promote CRM objects and configuration across development, test, and production using established configuration, change-control, and release-management practices. Monitor application behavior, batch processing, interfaces, logs, and SQL; collaborate with DBAs, middleware, infrastructure, security, and operations teams to diagnose cross-platform issues. Maintain technical designs, interface specifications, deployment instructions, support procedures, code documentation, and knowledge articles for CRM enhancements and integrations. Collaborate with functional analysts, Product Owners, testers, help desk teams, and stakeholders to refine requirements, demonstrate functionality, support UAT, and deliver maintainable solutions. Other duties as assigned.

Requirements

Must be a U.S. Citizen with an active Secret security clearance. Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; equivalent relevant experience may be considered. 3+ years of hands‑on PeopleSoft development experience, including experience developing or supporting PeopleSoft CRM, case management, help desk, service-management, or comparable CRM functionality. Strong PeopleTools development skills including Application Designer, PeopleCode, Application Engine, Component Interfaces, Integration Broker, PS Query, and SQL; experience developing or consuming REST/SOAP APIs is required. Experience designing and modifying PeopleSoft pages/components, workflows, notifications, business rules, security, batch processes, and integrations in an Oracle‑based enterprise environment. Experience supporting PeopleSoft upgrades, patches, retrofits, object comparisons, testing, migration, and production deployment of customized application components. Strong debugging skills across application logic, SQL, interfaces, batch processing, and integration messages; ability to perform root‑cause analysis and deliver maintainable solutions.

Desired Skills

Hands‑on PeopleSoft CRM experience with help desk/service requests, ticket or case management, worklists, routing, notifications, and service operations. Experience integrating PeopleSoft CRM with HCM, identity/access management, email, reporting, external APIs, middleware, or other enterprise platforms. Knowledge of integration best practices including REST/SOAP, JSON/XML, error handling, logging, interface security, retries, and data validation. Experience with PeopleSoft Fluid, responsive UX patterns, or modernization of legacy PeopleSoft pages and navigation is a plus. Working knowledge of Oracle databases, SQL troubleshooting, UNIX/Linux/Solaris environments, and enterprise batch processing. Experience in Agile or SAFe environments with requirements refinement, code reviews, repeatable testing, release management, and production support.

Additional Information

Clearance: Must be a U.S. Citizen with an active Secret security clearance. Work Environment: On‑site as required by the contract.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job‑related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $92,000 - $171,000. Full‑time hires are eligible to participate in the DXC benefit program.

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off

Company Culture and Diversity

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We’re committed to fostering an inclusive environment where everyone can thrive.

If you are a applicant from the United States, Guam, or Puerto Rico. DXC Technology Company (DXC) is an Equal Opportunity employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E‑Verify.

In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.