Peoples Bank IT Support Technician

PeoplesBank; Bellingham (WA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work from home

Profit sharing

Health benefits

8% 401(k) match

Job summary

Peoples Bank is seeking an Information Technology Support Technician in Bellingham, WA. This role offers hybrid work from home options and a typical Monday–Friday schedule with on-call after hours and weekend shifts.

You will provide technical support for hardware and software, troubleshoot issues, maintain inventory and ticketing systems, and participate in IAM activities and hardware deployments. Strong communication and an IT background are essential.

Qualifications

• Associate’s degree in IT or related field.
• IT certification such as CompTIA A+ or Network+ is preferred.
• 1–2 years of customer service experience in IT or related area.
• Strong communication and interpersonal skills with a service orientation.
• Ability to quickly diagnose problems and implement solutions.
• Familiarity with Microsoft products and basic network concepts.

Responsibilities

• Resolve IT support requests from Peoples Bank employees, prioritizing per procedures and SLAs.
• Investigate faults and document progress toward resolution.
• Keep asset inventory and ticketing system up to date.
• Participate in IAM activities including provisioning and deprovisioning.
• Image, sanitize, and deploy computers to staff as part of hardware lifecycle.
• Respond to client and management requests with timely updates.

Skills

Customer service

Problem solving

Microsoft products

Fast learner

Education

Associate’s degree in IT

Tools

CompTIA A+

CompTIA Network+

Job description

Description

Information Technology Support Technician

Dahlia Building | Hybrid Work from Home

Bellingham, WA

Monday - Friday 8:00 am to 5:00 pm with on-call after hours and weekend shifts | 40 hours per week

A Day in Your Life at Peoples Bank:

As an Information Technology Support Technician, you will provide technical support and service to all Peoples Bank employees for their daily hardware and software needs, troubleshooting problems, and advising on the appropriate action. You will work in a fast-paced environment using knowledge and tools to support the users from the ground up, requiring interest in learning new tools and applications and will use that knowledge as part of a team effort of IT support.

Your Primary Responsibilities Would Include:

• Resolving requests for support from Peoples Bank employees, taking ownership of and responsibility for requests and prioritizing them by following established departmental and organizational procedures and service level agreements.
• Investigating faults, problems, and other requests for support while obtaining all pertinent information and documenting progress while working towards a resolution.
• Ensuring that systems used by the department, such as the asset inventory and ticketing system, are kept up-to-date and as accurate as possible.
• Participating in Identity Access Management (IAM) activities, including, but not limited to, provisioning, changing, and deprovisioning user accounts and system access.
• Participating in hardware lifecycle activities, such as imaging, sanitizing, and deploying computers to bank employees.
• Undertaking other duties as may be reasonably required within the position's general level of responsibility and scope, as determined by IT Management.
• Providing timely responses to client and management requests. Status updates on such requests need to be provided regularly.
• Following set policies and procedures when assisting clients to ensure proper handling of requests.
• Staying current with system information, changes, and updates.
• Informing management of recurring problems.
• Participating in the Extended Support rotation one week per month.

Requirements

What You Bring to the Team:

• You have an associate’s degree in IT.
• You may have an IT Certification, e.g. CompTIA A+, CompTIA Network+
• You have a minimum of 1-2 years of customer service in Information Technology or a combination of experience and education in IT.
• You have strong people skills and the ability to quickly and accurately diagnose problems and develop solutions with a positive attitude.
• You have the ability to understand and comprehend new technology innovations and teach these concepts.
• You work and think quickly under pressure.
• You have proficiency in using the latest version of Microsoft products.
• You have a working knowledge of the Bank’s computer network infrastructure and procedures.
• You work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can travel to other Peoples Bank locations and off-site for work, meetings, and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

This position description is not intended to cover or contain a comprehensive list of all functions, duties or responsibilities that are required in this position. Functions, duties, or responsibilities are subject to change at any time with or without notice.

*For a comprehensive job description please contact HR department at [e-mail]

The Bank’s Commitment to You:

We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.

For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.

Our Employees Enjoy Generous Benefits:

• We are proud to offer hybrid work from home options for most non-customer facing positions.
• We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
• We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
• We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
• We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.

EEO Statement(s):

At Peoples Bank, we know we are better together. We are dedicated to crafting a workplace that reflects the different backgrounds and perspectives of our communities, customers, and employees. If you’re excited about the job, we encourage you to apply, all experiences are welcome. Peoples Bank is proud to be an equal opportunity workplace and affirmative action employer.