People Services Partner

Jones Lang LaSalle Incorporated; Chicago, Northern (IL, KY); On-site; USD 67,000 - 78,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Early access to earned wages

Job summary

Jones Lang LaSalle Incorporated (JLL) in Chicago seeks a People Services Partner to support HR operations and deliver fast, accurate answers to employees and managers. You will be a subject matter expert within your line, ensuring efficient administration of HR queries and a seamless employee experience.

You will collaborate with COEs, join monthly HR partner calls, and support onboarding for new HR Partners, with a focus on improving processes and reducing HRBP requests.

Qualifications

• 3+ years of HR experience with high level of care to employees.
• Excellent communication skills with a customer-centric approach to resolving inquiries.
• Experience with total rewards, compensation and benefits, or HR operations/payroll.
• High-level understanding of payroll, time tracking, benefits administration, and leave policies.
• Case management experience preferred.
• Bachelor's degree preferred.
• Experience using data and analytics to drive outcomes.
• Passion for human resources and continuous improvement mindset.

Responsibilities

• Point of contact for escalations within your business line with expert FAQs on pay, time tracking, benefits and leaves.
• Audit case and survey reports to upskill the extended HR Ops team.
• Collaborate cross-functionally with COEs and resolve escalations quickly.
• Participate in monthly HR Partner calls to share updates and gather feedback.
• Identify opportunities to improve processes and reduce HRBP requests.
• Manage HR Services projects needing end-to-end administrative support.
• Conduct onboarding sessions for new HR Partners to ensure understanding of HR Operations.

Skills

HR experience

Customer-centric

Data analytics

Microsoft Excel

PowerPoint

Education

Bachelor's degree preferred

Tools

Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 90,000 individuals. If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

What this job involves:

As a People Services Partner within our Knowledge Center, you will be a vital point of contact for our HR Team and our extended HR Operations team (JBS) to help serve our employees and managers. You will serve as the subject matter expert within your business line or vertical to ensure the accurate and efficient administration of all HR queries. Your expertise will provide employees with fast, important answers and play a crucial role in delivering a seamless and positive employee experience.

What your day-to-day responsibilities will look like:

• Point of contact for escalations within your business line or vertical with a special expertise on our most frequently asked questions within pay, time tracking, benefits and leaves.
• Proactively audit case and satisfaction survey reports for your business line or vertical to identify improperly handled cases and upskill our extended HR Ops team (JBS).
• Interact cross-functionally with our COE’s and demonstrate strong collaboration skills and organizational knowledge to determine how to resolve escalations quickly and anticipate downstream impacts.
• Participate in monthly HR Partner calls within your business line or vertical to share relevant updates, gather feedback and advocate for business needs.
• Identify opportunities to improve processes and reduce HRBP requests, ensuring employees receive support more efficiently.
• Manage HR Services projects or projects from other COE’s that need end to end administrative support.
• Conduct onboarding session for newly hired HR Partners to ensure thorough understanding of HR Operations functions, processes, and resources.

Sound like you?

To apply you need to be:

• 3+ years of HR experience with demonstrated success in delivering a high level of care to employees.
• Excellent communication skills with a customer-centric approach to resolving employee inquiries.
• Experience working with total rewards, compensation and benefits, or HR operations/payroll.
• High-level understanding of payroll, time tracking, benefits administration, and leave policies.
• Case management experience preferred.
• Bachelor's degree preferred.
• Experience using data and/or analytics to drive outcomes.
• Passion for human resources and a continuous improvement mindset.
• Desire to succeed in a fast-paced, matrixed, and ever-changing environment, with the ability to thrive in ambiguity.
• Creative problem solver who is self-motivated, results-oriented, and a self-starter.
• Case management experience preferred.
• Exceptional attention to detail and a commitment to accuracy.
• Ability to handle sensitive information with confidentiality and professionalism.
• Computer proficiency with advanced skills in Excel, PowerPoint, and other Microsoft Office applications.

What you can expect from us:

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.

We’ll offer you a competitive salary and benefits package. With us, you’ll develop your strengths and enjoy a career full of varied experiences.

We can’t wait to see where your ambitions take you at JLL.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Location: On-site - Chicago, IL

Estimated compensation for this position: 66,900.00 – 78,000.00 USD per year

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.