People Services Helpdesk Admin, North America

Cushman & Wakefield; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Cushman & Wakefield is seeking a People Services Helpdesk Admin to serve as the front-line contact for HR inquiries within a large organization. This entry-level role requires strong customer service abilities and HR knowledge, including supporting employees throughout their entire life cycle in the company. Join a diverse and inclusive team where development and career progression are prioritized in a supportive work environment.

Benefits

Career development opportunities

Flexible work environment

Comprehensive employee benefits program

Qualifications

• 2+ years of professional or related experience.
• Experience with handling sensitive employment information.
• Strong customer service skills and ability to work in a fast-paced environment.

Responsibilities

• Provide Tier 1 Shared Services support for employee inquiries.
• Guide employees through the full-cycle transactions in Workday.
• Maintain high levels of customer service across all communication channels.

Skills

Customer Service

HR Knowledge

Organizational Skills

Attention to Detail

Education

Bachelor’s degree

Tools

Workday

Job description

Job Title

People Services Helpdesk Admin, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. The role will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the Role:

• Entry-level HR Advisor in large and complex organization supporting US Employee base
• Responsible to provide Shared Services Tier 1 level support
• Knowledge and expertise of all HR matters across the entire employee life-cycle, from hire through retire and across complex business
• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
• Provide guidance and support to Employees with full-cycle employee transactions in Workday
• Provide satisfactory and accurate answers/resolutions to employee’s inquiries and concerns

About You:

• Bachelor’s degree (preferred)
• 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
• Experience with Workday preferred
• Strong customer service skills
• Enjoy working in a very fast paced environment
• Organized; detail oriented; versatile

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”