People Services Director

Memorial Physician Practices; Richmond (TX); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & Disability

Tuition Assistance

401(k) Matching

Wellness Programs

Job summary

Westpark Springs, a Lifepoint Health facility in Texas, is seeking a People Services Director who will serve as the senior HR leader, partnering with executives to align workforce strategies with operational goals. You will lead engagement, retention, and culture initiatives while overseeing labor relations and staffing plans.

The role reports to the CEO, with a focus on building a high-performing, compliant HR function across the hospital’s 200+ staff, and ensuring a people-first culture.

Qualifications

• Bachelor's degree required in Business Administration, Human Resources, Healthcare Administration, or related field.
• Three years of human resources experience required.
• Two years of healthcare HR experience preferred.
• One year of behavioral health experience preferred.
• De-escalation certification required within 30 days of employment and prior to any patient contact.
• Certifications (SPHR/PHR/SHRM-SCP/SHRM-CP) preferred.

Responsibilities

• Serve as the senior HR leader for the hospital and strategic advisor to the CEO and executive leadership team.
• Partner with leaders to align workforce strategies with business goals.
• Lead employee engagement, retention, succession planning, and culture initiatives.
• Oversee labor relations, including collective bargaining agreements and union partnerships.
• Participate in union negotiations, grievance management, and employee relations matters.
• Provide coaching on performance management, investigations, corrective action, and conflict resolution.
• Direct recruitment, onboarding, workforce planning, and retention efforts.

Skills

Strategic leadership

Employee engagement

Labor relations

Performance management

Recruitment & retention

Education

Bachelor's degree in HR / Business / Healthcare Administration

HR certification (SPHR/PHR/SHRM-SCP/SHRM-CP)

Job description

Your experience matters

Westpark Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a People Services Director joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

This is more than an HR leadership role. It's an opportunity to shape the future of healthcare in Texas by nurturing a positive, engaged and high performing workforce. Reporting directly to the CEO and working closely with C‑Suite, the Director of People Services plays a critical role in fostering a people first culture that supports more than 200 dedicated employees. With one highly functioning HR support professional as a direct report, this leader will drive initiatives that enhance employee engagement, support recruitment & retention, and ensure alignment with the hospital's strategic objectives.

How you’ll contribute

APeople Services Director who excels in this role:

• Serve as the senior HR leader for the hospital and strategic advisor to the CEO and executive leadership team.
• Partner with leaders across the organization to align workforce strategies with business and operational goals.
• Lead employee engagement, retention, succession planning, and culture initiatives.
• Oversee labor relations activities, including administration of collective bargaining agreements and union partnerships.
• Participate in and/or lead union negotiations, grievance management, and employee relations matters.
• Provide coaching and guidance to leaders on performance management, investigations, corrective action, and conflict resolution.
• Direct recruitment, onboarding, workforce planning, and retention efforts to support staffing needs.
• Manage day-to-day HR operations, ensuring compliance with employment laws, policies, and healthcare regulations.
• Oversee HR audits, reporting, documentation, leaves of absence, accommodations, and policy administration.
• Analyze workforce metrics and trends to identify opportunities for improved engagement, retention, and operational effectiveness.
• Develop and implement action plans based on workforce data and organizational needs.
• Lead employee development, leadership development, and training initiatives across the facility.
• Develop, monitor, and manage departmental budgets and HR‑related expenditures.
• Ensure compliance with labor laws, regulatory requirements, and organizational policies while supporting a people‑first culture.

What we’re looking for

Applicants should have a bachelor's degree, preferably in the areas of Human Resources, Business Administration, Healthcare Administration, Organizational Leadership, or related field. Additional requirements include:

• Bachelor's degree in Business Administration, Human Resources, or related field from an accredited school required.
• Senior Professional in Human Resources (SPHR), Professional in Human Resources (PHR), Society for Human Resource Management Senior Certified Professional (SHRM‑SCP), or Society for Human Resource Management Certified Professional (SHRM‑CP) certification preferred.
• Three years of human resources experience required.
• Two years of healthcare human resources experience preferred.
• One year of behavioral health experience preferred.
• De‑escalation certification is required within 30 days of employment and prior to any patient contact.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short‑and‑long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Schedule:

This is a Full Time, Exempt position. Full comprehensive Benefit and Total Rewards package eligible.

More about Westpark Springs

Westpark Springs is a behavioral health hospital that offers exceptional care and the surrounding areas of Texas. We are committed to providing our patients with the highest quality, family‑friendly care available.

EEOC Statement

Westpark Springs is an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.