People Services Business Partner

The Momentary; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Health benefits

Professional development opportunities

Job summary

The Momentary is looking for a People Services Business Partner to provide comprehensive HR support. In this role, you will manage onboarding and offboarding, support workforce changes, and conduct investigations.

With a Bachelor's degree in HR and HR certification preferred, you should have extensive experience in human resources. This position is critical for fostering good relationships and ensuring compliance with laws and regulations.

Qualifications

• 5–7+ years of progressively responsible HR experience across multiple areas.
• Experience supporting complex organizations or multi-entity environments.
• Strong knowledge of compliance and employment laws.

Responsibilities

• Manage full-cycle onboarding and offboarding processes.
• Support organizational and workforce changes.
• Conduct employee relations investigations.

Skills

Human resources experience

Communication skills

Critical thinking

Decision-making

Interpersonal skills

Education

Bachelor’s degree in human resources

Professional HR certification

Tools

HRIS systems

Microsoft Office

Job description

Art and Wellness Enterprises (AWE) is a professional services organization supporting non‑profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

About the Position

The People Services Business Partner is responsible for providing comprehensive support across a broad range of human resource functions throughout Art and Wellness Enterprises (AWE) and its supported organizations. This role supports a diverse ecosystem spanning healthcare, arts, education, and philanthropy and includes responsibilities related to onboarding, offboarding, organizational changes, compliance, HR operations, and team member support. Building relationships with leaders and team members, providing strategic partnership, and serving as a trusted People Services resource are key roles this position plays.

Essential Duties and Responsibilities

• Manage full‑cycle onboarding process to include processing new hires in HRIS system(s).
• Help develop, facilitate and oversee new hire orientation and onboarding.
• Support organizational and workforce changes, including promotions, transfers, position changes, reorganizations, and related personnel transactions and documentation.
• Manage employee offboarding process, including exit interviews, data collection, reporting, and employee termination process.
• Partner with Learning and Development to support employee development initiatives and programs.
• Support team member initiatives, e.g., wellness initiatives, open enrollment events, and other campus‑wide activities.
• Support workforce planning initiatives through organizational structure analysis, position management, and maintenance of job profiles, positions, and reporting structures.
• Create, review, and maintain job descriptions, including classification analysis and job leveling.
• Track and maintain accurate employee records, including personnel, employee relations files, and other human resource‑related documentation through HRIS system(s).
• Ensure data integrity within HRIS.
• Accurately process team member changes in HRIS including changes to position, hours, compensation, cost center, company, reporting structure, etc.
• Participate in root‑cause testing and quality assurance processes for HRIS system updates, enhancements, and integrations.
• Collect, organize, interpret, and analyze data, develop and run reports, and verify data accuracy.
• Manage, respond to, and resolve assigned requests for support submitted through the Jira ticketing system and/or shared email inbox.
• Maintain current knowledge of federal, state, and local employment and labor laws, regulations, organizational policies, and human resource best practices.
• Provide guidance and support to managers and team members regarding compliance with employment and labor laws, regulations, and organizational policies and procedures.
• Guide management teams in maintaining the confidentiality and appropriate handling of sensitive information and documentation.
• Assist in the development and implementation of human resource policies, procedures, and programs.
• Contribute to the development of playbooks with standardized approaches (e.g., standard operating procedures) for use throughout the ecosystem to drive efficiency and ensure consistent positive experiences for team members.
• Perform other duties and responsibilities as assigned to support evolving organizational needs.

Workplace Support

• Collaborate with management and People Services leadership to anticipate problems, advise on risks associated with current business practices, and recommend improvements.
• Respond to human resources related questions and issues from managers and team members (e.g., performance, discipline, termination, etc.) and provide guidance regarding the application of employment and labor laws, organizational policies, and procedures.
• Manage the administration of performance management processes, including goal setting and performance reviews.
• Partner with leaders to address performance concerns and support corrective action processes.
• Counsel, coach, and mediate issues or concerns with team members and/or supervisors to obtain a reasonable resolution.
• Conduct employee relations investigations, gather evidence, conduct interviews, analyze findings, prepare investigation summary reports, and provide recommendations to People Services leadership.
• Escalate and involve senior management and/or legal regarding critical issues as appropriate.
• Partner with Benefits and Payroll to support reasonable accommodations (ADA), leaves of absence (FMLA), workers' compensation, paid time off (PTO), timekeeping, and related processes, and facilitate interactive processes as appropriate.

Additional Job Duties

• Analyze internal wage and salary reports and data to determine a competitive compensation plan.

Qualifications and Requirements

• Bachelor’s degree in human resources, business administration, management, or a related field required; Master’s degree preferred.
• Professional human resource certification such as SHRM‑CP, SHRM‑SCP, PHR, SPHR, or equivalent credential preferred.
• 5–7+ years of progressively responsible human resources experience across multiple functional areas, including employee relations, performance management, workforce planning, HR operations, compliance, and policy administration.
• Experience supporting complex organizations or multi‑entity environments, preferably within healthcare, higher education, nonprofit organizations, museums/cultural institutions, philanthropy, or similarly complex environments.
• Strong knowledge of human resources practices, employee relations, performance management, employment and labor laws, and human resource compliance requirements.
• Experience conducting employee relations investigations and advising managers on performance, discipline, policy interpretation, and workplace concerns.
• Demonstrated decision‑making and risk assessment skills with the ability to evaluate complex situations and provide practical recommendations.
• Familiarity with reasonable accommodations (ADA), leaves of absence (FMLA), workers' compensation, timekeeping, payroll processes, and related employment practices.
• Experience supporting workforce planning initiatives, organizational structure reviews, position management, job descriptions, job classification, and job leveling activities preferred.
• Experience working with HRIS systems and maintaining employee data. Prior Workday experience is strongly preferred.
• Ability to collect, analyze, interpret, and present workforce and operational data to support decision‑making.
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Strong communication and interpersonal skills with the ability to build relationships and effectively collaborate with team members, managers, leaders, and cross‑functional stakeholders.
• Demonstrated critical thinking, problem‑solving, organizational, and time management skills, with the ability to manage competing priorities and meet deadlines.
• High level of integrity and discretion in handling confidential and sensitive information.
• Ability to thrive in a fast‑paced, ever‑changing environment while remaining adaptable and resilient.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The position requires utilizing a computer and a telephone for prolonged periods of time, good hand‑eye coordination, bending and stretching, and the physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required. Work is performed on‑site (Monday‑Friday, 8a.m.‑5p.m.) in a professional, climate‑controlled office environment with standard office equipment. The role also requires regular interaction with both the public and internal team members in a professional and courteous manner. Some travel, including overnight trips, may be required. A flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Art and Wellness Enterprises, LLC is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. All offers of employment are contingent on your successful completion of a confidentiality agreement and a background check. You may also need to provide proper identification verifying your eligibility to work in the United States.