People Ops Generalist

WellTheory Technologies, Inc.; United States; Remote; USD 104,000 - 127,000; Full time

Benefits offered by this job

Annual retreat

Fully remote

Job summary

WellTheory is seeking a People Ops Generalist to own payroll, multi-state compliance, benefits, leaves, and HR policies. You’ll partner with Finance, Recruiting, IT, and managers across the company, reporting to the Head of People. This fully remote role supports 20+ states in a fast-growing team.

You’ll manage onboarding/offboarding, policy updates, and employee questions with discretion. You’ll also explore AI automation to streamline repeatable tasks.

Qualifications

• 4-7+ years of experience in People Operations or HR, ideally at a fast-growing startup, including hands‑on ownership of payroll
• Hands-on payroll ownership across multiple states and compliance
• Strong working knowledge of federal and state employment law, including leaves, ADA accommodations, and wage/hour rules
• Exceptional attention to detail and a commitment to payroll accuracy
• Discretion, empathy, and ability to handle sensitive situations confidentially
• Interest in automating repeatable tasks with AI tools like Claude
• Thrives in a fully remote, fast-paced environment with high time-sensitivity

Responsibilities

• Run multi-state payroll bi-weekly in Gusto and Deel and keep HRIS up to date
• Own payroll tax setup for new states, workers' comp, and unemployment insurance
• Be the go-to partner for employees on People-related questions and relations issues
• Support benefits, leaves, accommodations, and time-off processing
• Keep HR policies current with growth and changing federal/state law
• Own onboarding and offboarding processes for a smooth employee experience
• Automate repeatable People Ops tasks with AI while applying HR judgment

Skills

Payroll management

State payroll compliance

Employment law knowledge

HR policy administration

Employee relations

Discretion & empathy

Process automation

AI tooling (Claude)

Remote work ability

Tools

Gusto

Deel

Google Workspace

Slack

Notion

Claude

HRIS

Job description

About WellTheory

WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people shaping the future of autoimmune care. Learn more about us at welltheory.com/careers

About the Role

WellTheory is looking for a People Ops Generalist to own the foundational, always-on people operations that keep our company running. You'll own payroll, multi-state compliance, benefits administration, leaves and accommodations, and our HR policies. You'll serve as the first point of contact for our employees on anything People-related. This is a cross-functional role that collaborates closely with Finance, Recruiting, IT, Ops, and managers across the company, and reports to our Head of People.

We've nearly doubled in size this year, now employ people in 20+ states, and are continuing to grow — so you'll help build the systems, processes, and self-serve resources that scale with us.

What You’ll Do

• Run multi-state payroll. Run bi-weekly payroll accurately and on time in Gusto and Deel for our employees and contractors, and keep our HRIS systems up to date with changes to compensation, time off, benefits, onboarding, and offboarding.

• Own compliance across dozens of states. Set up new states for payroll taxes, workers' comp, and unemployment insurance as we hire in new places; reconcile failed filings; manage our inbound HR virtual mailbox; and read and respond to letters from vendors and government agencies.

• Be the go-to partner for employees. Serve as a trusted, confidential first point of contact for employee questions and employee relations issues, applying sound judgment and escalating to the Head of People when needed.

• Support employees through benefits, leaves, and accommodations. Help employees navigate benefits questions, support open enrollment, and manage the intake and processing of leaves, accommodations, and other time off requests with care and confidentiality.

• Keep our policies current. Review and continually update our collection of HR policies and practices so they keep pace with our growth and with changing federal and state employment law.

• Own onboarding and offboarding. Oversee and continuously improve our onboarding and offboarding processes so every employee has a smooth, consistent experience from their first day through their last.

• Automate the repeatable with AI. Continually build new ways to automate repeatable People Ops tasks with AI, while applying a high degree of judgment, attention to detail, and HR expertise to critical people decisions.

You Might Be a Great Fit If You...

• Have 4-7+ years of experience in People Operations or HR, ideally at a fast-growing startup, including hands‑on ownership of payroll

• Have run multi-state payroll and compliance — you've registered a company in a new state, responded to agency notices, and untangled a failed tax filing

• Have a strong working knowledge of federal and state employment law, including leaves of absence (FMLA and state leave programs), ADA accommodations, and wage and hour rules

• Have exceptional attention to detail and take pride in getting things right the first time — especially when it comes to people's pay

• Are discreet, empathetic, and steady — employees trust you with sensitive situations, and you balance care for the individual with what's right for the company

• Get energy from building systems: you spot repeatable work and find ways to streamline or automate it, and you're excited to use AI tools like Claude to do it

• Thrive in a fully remote, fast‑paced environment and can juggle many time‑sensitive priorities without letting anything slip

Bonus Points

• You've been called a "force of nature" and have done something most people wouldn't — run a marathon, started a company, earned a degree while working full‑time, or overcome significant adversity

• You have direct experience in digital health or the autoimmune/chronic condition space

• You're familiar with our primary tool stack (Google Workspace, Slack, Notion, Claude) and People tools (Gusto, Deel)

What We Offer

• A team that genuinely cares about each other and the members we serve

• A fully remote company that gathers every year for an annual retreat

• A base salary of $115,000 with meaningful equity and benefits. Placement within our range depends on directly relevant skills and experiences you bring to the role.

For your safety: Please remember that WellTheory will only contact you from a @welltheory.com email address. Be cautious of emails from other domains. Our recruiting team will never ask for money, fees, or banking information as part of our hiring process. If you're ever unsure, don't click any links and apply directly to a posted role on our career site.

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At WellTheory, we're committed to building a diverse, inclusive, and authentic team — so if you're excited about this role but your experience doesn't check every box, we encourage you to apply anyway. You might be exactly who we're looking for.

WellTheory is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

If you require accommodations at any stage of our hiring process, please reach out to our hiring team. We're happy to work with you.