People Operations & Workplace Experience Specialist

Airwallex; Berlin (NH); Hybrid; USD 80,000 - 103,000; Full time

Job summary

Airwallex in Berlin is seeking a People Operations Generalist to partner with our EMEA team, owning onboarding, offboarding, payroll inputs, and benefits, while building a strong in-office culture in a hybrid Berlin-based environment.

You will manage HRIS data, support payroll, coordinate with vendors, and help scale processes with AI and automation as the company grows.

Qualifications

• Generalist experience in People Operations in a high-growth, fast-paced environment.
• Have a passion for culture and team building and be a culture champion.
• Strong working knowledge of local HR practices, particularly benefits and compliance.
• Hands-on, detail-oriented operator who is comfortable owning admin-heavy workflows.
• Experience supporting payroll processes (incl. commissions/bonuses).
• Confident managing ambiguity and building processes from scratch.

Responsibilities

• Own onboarding and offboarding end-to-end, ensuring a seamless employee experience.
• Serve as the primary HR contact; manage ticketing with timely, high-quality responses.
• Maintain accurate HRIS and payroll data; run audits and manage data changes.
• Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies.
• Administer benefits programs and ensure regulatory compliance for the markets you support.
• Oversee day-to-day office operations (supplies, vendors, access, equipment).
• Act as front-of-house: greet visitors, manage deliveries, coordinate with building management.
• Support employee engagement initiatives (events, monthly celebrations, quarterly offsites).
• Help build and scale a strong in-office culture as the office grows.
• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI.
• Gather employee feedback and translate it into action.

Skills

People Ops

Culture

Payroll

HR Compliance

Admin Ops

Payroll Input

Tools

Slack

Zoom

Lattice

Atlassian

Google Workspace

Job description

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About the team

The People & Talent team at Airwallex is dedicated to attracting, developing, and enabling the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team focused on creating a positive, inclusive, and high-performing environment where our people can grow and do their best work.

Through thoughtful People & Talent programmes, scalable processes, and a deep understanding of our organisation’s needs, we build a collaborative and engaging employee experience that supports Airwallex’s continued growth and success.

What you’ll do

This role sits at the intersection of People Operations and Workplace Experience for our Paris/Berlin/Barcelona office. You will act as a critical “boots on the ground” partner, ensuring core HR operations for the EMEA team run smoothly while helping build a strong, engaging in-office culture during a period of rapid growth for EMEA.

You’ll own high-volume, detail-oriented work (onboarding, offboarding, payroll inputs, benefits) while also identifying opportunities to improve and automate processes as we scale. As part of the EMEA team, you will help with our build-out as well as opportunities to contribute to broader EMEA people operations work supporting the Region.

This is hybrid based in Berlin ( 4 days a week)

Responsibilities:

• Own onboarding and offboarding end-to-end, ensuring a seamless employee experience

• Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses

• Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes

• Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies

• Administer benefits programs and support ongoing rollout; ensure compliance with the relevant regulations for the markets that you are supporting.

• You will oversee day-to-day office operations (supplies, vendors, access, equipment, general upkeep)

• Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management

• Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites)

• Help build and scale a strong in-office culture as the office grows

• Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI

• Gather employee feedback (surveys, onboarding check-ins, day-to-day interactions) and translate it into action

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Foundational Generalist experience in People Operations / HR in a high-growth, fast-paced environment

• Have a passion for culture and team building, you love bringing people together, and are excited to be a culture champion in a growing organization

• Strong working knowledge of local HR practices, particularly benefits and compliance

• Hands-on, detail-oriented operator who is comfortable owning admin-heavy workflows

• Experience supporting payroll processes (incl. variable comp like commissions/bonuses)

• Confident managing ambiguity and building processes from scratch

Preferred skills:

• Proficiency with a startup tech stack – Slack, Zoom, Lattice, Atlassian (Jira/Confluence), Google suite

• Familiarity with various HRIS, EOR, or payroll platforms (BambooHR, Deel, etc.)

• Exposure to workplace experience/office operations in a hybrid environment

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.