People Operations Specialist

Kpler; United States; Hybrid; USD 6,300 - 11,000; Full time

Job summary

Kpler is seeking a People Operations Specialist in India to support onboarding, offboarding, payroll, and employee data accuracy within a fast-paced, global team. You will manage HR processes, maintain policies, and drive improvements across the employee lifecycle.

Responsibilities include operating HR systems (BambooHR, Culture Amp), handling queries, maintaining SLAs, and ensuring data protection compliance. A degree in HR or 2+ years experience is required.

Qualifications

• Requires a degree or 2+ years in People Operations, HR Administration, or related field
• Knowledge of employment laws and regulations; exposure to multiple countries is a plus (e.g., SG, UAE)
• Experience with HR systems; BambooHR and Culture Amp are a strong advantage
• Proficient in Microsoft Office; strong digital literacy
• Excellent organizational skills and attention to detail; multitasking abilities
• Strong English communication skills, both written and spoken; capable of supporting global employees
• High discretion and professionalism when handling confidential information
• Proven ability to manage competing priorities and work efficiently in a fast-paced environment

Responsibilities

• Support onboarding and offboarding processes; manage background checks, documentation, and leaver administration
• Coordinate internal movements (promotions, transfers) with People Partners and IT; maintain records
• Keep employee records accurate and updated across lifecycle
• Assist with payroll paperwork in collaboration with People Partners and Payroll Manager
• Maintain leaves records and serve as point of contact for employee queries
• Organize and manage employee support pathways; escalate complex requests
• Respond to queries on systems, benefits, and policies; ensure timely resolution via Jira or shared inbox
• Maintain and evolve a People knowledge base for self-service and enablement
• Monitor ticket resolution times and SLA performance; provide improvement insights
• Ensure data integrity across systems; comply with internal policies and data protection standards
• Draft HR documents like promotions and contract variations; ensure accuracy and compliance
• Support HR compliance tasks including reporting, audits, and access control
• Assist with handbook updates and policy monitoring; update courses and content uploads
• Propose process improvements and participate in People Team projects to boost efficiency and automation

Skills

HR Operations

People Operations

Payroll coordination

Onboarding

Policy knowledge

Education

Bachelor's degree in HR or related field

Tools

BambooHR

Culture Amp

Jira

Job description

Location: India

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

Position Overview:

As Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.

You will play a key role in strengthening the operational backbone of the People team, owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.

Employee Lifecycle Support

• Support onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration

• Handle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.

• Ensure accurate and timely updates to employee records and documents throughout the lifecycle.

• Work alongside the People Partners and Payroll Manager to support employee payroll paperwork

• Ensuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary

Employee Support & Service Desk Management

• Organize and manage employee support pathways; escalate complex requests to appropriate teams.

• Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.

• Maintain and evolve a People knowledge base to drive self-service and internal team enablement.

• Monitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.

Data & Compliance

• Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.

• Draft and issue HR documentation, such as promotion letters and contract variation documents, ensuring accuracy and compliance.

• Support HR compliance processes including reporting, audit preparation, and access control.

Process Management

• Assist with annual handbook updates and People policies monitoring and maintenance

• Updating courses, reporting and supporting the upload of new content onto internal systems

• Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.

Key Requirements

• Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field

• Knowledge of employment laws and regulations, ideally covering countries such as Singapore and UAE will be an advantage

• Experience with HR systems, with BambooHR and Culture Amp considered a strong advantage

• Proficiency in Microsoft Office Suite, with strong general digital literacy

• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively

• Strong communication skills in English, both written and verbal, with the ability to support employees and stakeholders across functions and locations.

• High level of discretion and professionalism, with the ability to handle confidential information appropriately

• Proven ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment

What Makes a Great Candidate

• Someone who thrives in a fast paced services environment

• Natural relationship-builder who collaborates effectively across teams

• Analytical problem-solver with a proactive approach

• Detail-oriented individual who takes pride in accuracy

• Professional and discreet when handling sensitive information

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head‑on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We buildtogether

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work‑environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.