People Operations Coordinator

P2P; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Chainalysis is seeking a People Operations professional to manage core employee lifecycle processes in Workday, support employee inquiries, and maintain data integrity across HR systems. The role focuses on developing AI-driven automation, building a robust knowledge base, and aiding global benefits administration.

You will collaborate with cross-functional partners to ensure compliance, SOPs, and efficient HR workflows, while upholding the highest standards of integrity and confidentiality.

Qualifications

• Experience managing employee lifecycle processes in a HRIS (Workday).
• Ability to audit data across people systems and resolve discrepancies.
• Experience identifying and implementing AI-driven automation for HR processes.
• Experience building and maintaining a self-service knowledge base.
• Experience with benefits administration and global compliance requirements.

Responsibilities

• Manage core employee lifecycle processes in Workday (hiring, internal job changes, exits).
• Serve as a first point of contact for employee inquiries via the ticketing system.
• Own data integrity across people systems and perform regular audits.
• Identify opportunities to automate manual People processes using AI and workflow tools.
• Build and maintain the People team's internal knowledge base as a self-service resource.
• Assist with benefit administration for colleagues globally.
• Support compliance and audit readiness, including SOC 2 and regulatory requirements.
• Develop and maintain SOPs, playbooks, and process documentation for core workflows.
• Partner with cross-functional teams (Finance, BizTech, Legal, Security) to resolve issues.

Skills

Organizational skills

Project management

Communication

Attention to detail

Google Workspace

Customer service

Problem solving

Tools

Workday

Atlassian

Slack

Google Workspace

ADP

Ashby

Deel

Okta

Job description

The People Operations and Technology team at Chainalysis is focused on building a seamless, scalable, and data-driven employee experience. We sit at the center of the People team, enabling the business through thoughtful system and process design, automation, and insights.

Our mission is simple: make it easy for employees, managers, and leaders to get what they need, when they need it, through intuitive systems and reliable data. We’re increasingly leveraging AI and agentic workflows to transform how the People team operates to eliminate manual work, accelerate decision-making, and reimagine how the People programs are designed and delivered across the business.

In this role, you’ll:

• Manage core employee lifecycle processes in Workday (hiring, internal job changes, exits), recommend process optimization and champion new HRIS processes as they roll out
• Serve as a first point of contact for employee inquiries, delivering timely and accurate support through our ticketing system
• Own data integrity across people systems by conducting regular audits and resolving discrepancies
• Identify opportunities to automate manual People processes using AI and workflow tools, and collaborate with the team to implement them
• Build and maintain the People team's internal knowledge base as a reliable, self-service resource
• Assist with benefit administration for colleagues across the globe
• Support compliance and audit readiness, including SOC 2, regulatory requirements, and the employee handbook
• Develop and maintain standard operating procedures (SOPs), playbooks, and process documentation for all core People workflows
• Partner closely with cross-functional partners (Finance, BizTech, Legal, Security) to ensure successful resolution of process, program, or data issues

We’re looking for candidates who have:

• The highest degree of integrity at all times
• Maturity & discretion when handling sensitive information
• Strong organizational, communication, prioritization, and project management skills
• Past experience using Google Suite and willingness to consistently learn about its new features and tools
• A team-first mentality and customer-oriented approach
• Demonstrated history of creative problem-solving

Nice to have experience:

• Familiarity with the technologies we use (e.g. Workday, Atlassian, Google Workspace) from an end-user or process perspective
• Exposure to HR compliance programs and audits including evidence gathering and control documentation
• Experience in People (HR) Operations or a similar program management role
• Proven documentation, communications, and/or knowledge management skills
• Hands-on experience leveraging AI, automation, or agentic tools

Technologies we use:

• Workday
• Ashby
• Atlassian
• Slack
• Google Workspace
• ADP
• Activpayroll
• Deel
• Okta
• Internal AI tools (emerging)

AI at Chainalysis

AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.

AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.

About Chainalysis

Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.