People Operations Coordinator

Scandit; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work certification

Hybrid or home working

Learning and development opportunities

Global team outings

Job summary

Scandit is seeking a People Operations Coordinator in Boston to serve as the first point of contact for colleagues in the Americas and manage day-to-day HR operations with autonomy. The role splits time among People Operations, employee relations, and Workplace Experience, supporting onboarding, data integrity in Workday, and vendor coordination.

You will work with the US federal and Massachusetts employment framework, coordinate events, and help ensure compliance while collaborating with a

Qualifications

• Experience in a People or HR operations, coordination or advisory role, including first-line ER and a working knowledge of US federal and Massachusetts employment law.
• Experience working in an international HR team, where your manager and/or colleagues were based outside the US.
• Hands-on Workday experience: entering data, maintaining records and pulling reports you can trust.

Responsibilities

• Be the first point of contact for employee queries, resolving them in our ticketing system or pointing people to the right information.
• Maintain HR documentation, including offer letters, agreements and employment verifications, and own the admin side of the employee lifecycle: changes, leave and departures.
• Coordinate onboarding so new joiners have everything they need on day one, and run Day 1 Orientation for Boston starters.
• Track People budgets, support vendor set-up and invoices, and partner with the wider People team on projects and process improvements.
• Act as first-line advisor on employee relations matters such as leave, performance concerns, accommodation requests and complaints, triaging cases and handling straightforward ones end to end.

Skills

HR operations

Employee relations

US employment law

Autonomy

Business English

SaaS/Tech experience

International HR

Rapid responder

Tools

Workday

Zendesk

ServiceNow

Freshdesk

Job description

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

People Operations Coordinator (Boston)

Imagine the what. Build the how.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

Our Work Model

Hybrid: you will work from our Boston office 2 - 3 days per week, with the flexibility to work remotely on the other days.

Overview

This is a broad, hands-on role at the heart of the People Team, and the first point of contact for colleagues in Boston and across the Americas. Your line manager and the rest of the People team are based in Europe, so you will run the day-to-day in the US with real autonomy.

Your time splits roughly 50% People Operations, 25% employee relations and advisory, and 25% Workplace Experience: keeping our Boston office running well and delivering events people want to come to. It suits someone who enjoys variety and is equally comfortable handling an ER case in the morning, cleaning up HR data in the afternoon, and setting up for an all-hands the next day.

How you'll contribute People Operations (50%)

• Be the first point of contact for employee queries, resolving them in our ticketing system or pointing people to the right information, and use AI tools to speed up routine drafting and tracking while protecting confidentiality.
• Maintain accurate people records in Workday, deliver timely data to Payroll, and meet federal, state and legal compliance requirements.
• Maintain HR documentation, including offer letters, agreements and employment verifications, and own the admin side of the employee lifecycle: changes, leave and departures.
• Coordinate onboarding so new joiners have everything they need on day one, and run Day 1 Orientation for Boston starters.
• Track People budgets, support vendor set-up and invoices, and partner with the wider People team on projects and process improvements.

Employee Relations and Advisory (25%)

• Act as first-line advisor on employee relations matters such as leave, performance concerns, accommodation requests and complaints, triaging cases and handling straightforward ones end to end.
• Own the ER case log and keep documentation audit-ready, including invite and outcome letters, separation paperwork and meeting minutes.
• Coach line managers through everyday people conversations, escalating complex, high-risk or multi-jurisdiction cases to the People Partner.
• Apply US federal and Massachusetts employment law and Scandit policy consistently and fairly.
• Flag recurring themes to the People Partner, and help draft and update policies and the handbook.

Workplace Experience and Events (25%)

• Keep the Boston office running smoothly: supplies, kitchen stock, shared spaces and equipment, in line with health and safety standards.
• Coordinate in-person, virtual and hybrid events, from team meetings and workshops to hackathons and all-company celebrations.
• Handle event logistics and attendee communications, including rooms, catering, A/V, travel, accessibility, invitations and follow-up.
• Build strong relationships with building management and vendors, and manage vendor lists, contracts and invoices.
• Oversee swag and inventory, and support the Global Team Outing and other Workplace Experience projects.

Who we look for Essentials

• Experience in a People or HR operations, coordination or advisory role, including first-line ER and a working knowledge of US federal and Massachusetts employment law.
• Experience working in an international HR team, where your manager and/or colleagues were based outside the US.
• Hands-on Workday experience: entering data, maintaining records and pulling reports you can trust.
• Experience using a ticketing system (e.g. Zendesk, ServiceNow, Freshdesk) to log, track and resolve employee queries.
• Autonomy: you are comfortable working independently and making sound calls day to day, with your manager and People team in Europe.

You are also

• Highly organized and detail-oriented, juggling competing priorities without dropping the ball.
• A great listener and clear communicator, calm under pressure, and trusted with confidential matters.
• Hands-on, proactive and flexible, happy to switch between an advisory conversation, a systems clean-up and setting up a room.
• Proficient in business English and comfortable with Slack, Zoom and Google Workspace. Spanish or Portuguese is a plus.
• Experienced in a fast-growing tech or SaaS business, with exposure to other US states, Canada or LatAm (a plus).

The good stuff

Here are just some of the reasons why people choose to build their career at Scandit:

• We are certified as a "Great Place to Work" in 7 countries!
• Smart, people-first culture
• An attractive individual equity plan in a high growth company
• Flexible, office, hybrid or home working
• Innovation hackathons for all, not just the techies
• Global team outings
• Festive/end of year all company celebrations
• Your birthday off
• Learning and development opportunities
• Top notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston and Tokyo
• As well as specific benefits related to the location you are joining

You could be the difference

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, disability, veteran status, or any other characteristic protected by applicable law.

Imagine the What. Build the How.