People Operations Administrator

Macmillan Learning; Austin (TX); Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Company bonus plan

Medical insurance (HSA/EPO/PPO)

401(k) retirement plan

Paid time off & holidays

Employee Assistance Program

Headspace mental health support

Commuter Assistance

Job summary

Macmillan Learning is seeking a People Operations Administrator to provide foundational HR support and keep the employee lifecycle running smoothly. You’ll handle onboarding, records maintenance, and routine inquiries to ensure a positive, efficient experience for staff.

In partnership with Talent Acquisition, Benefits, Payroll, and IT, you’ll help maintain accurate data and support process improvements. The role is hybrid, with offices in Austin and New York, and requires strong discretion and

Qualifications

• 1+ years of experience in HR, administrative support, or employee services.
• Strong attention to detail and accuracy in high-volume, time-sensitive work.
• Excellent written and verbal communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and ability to prioritize multiple tasks in a fast-paced environment.
• Proficient with Google Workspace and Microsoft Office applications.

Responsibilities

• Prepare and send approved offer letters and new-hire paperwork, track completion, and support I-9 and E-Verify processes.
• Coordinate orientation logistics, welcome communications, equipment setups, and system access for new team members.
• Process employee changes in our HRIS, including title, manager, location, and status updates, plus timekeeping and PTO corrections.
• Maintain accurate employee records, electronic personnel files, and organizational information, run standard reports as requested.
• Monitor and respond to routine policy and process inquiries in the People Team inbox, routing complex matters to specialists.
• Support offboarding activities and coordinate handoffs to IT, Payroll, Benefits, and Shared Services.
• Support contractor onboarding, changes, and offboarding activities.
• Complete employment verification requests in a timely manner.
• Assist with recurring People & Culture programs, maintain process documentation, and support workflow testing and improvements.

Skills

HR experience

Administrative support

Communication skills

Discretion

Google Workspace

Microsoft Office

Education

Associate or Bachelor's degree

Tools

Rippling

UKG Pro

BambooHR

Job description

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you’re a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you’ll play a vital role in advancing our mission. If you’re excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!

As a People Operations Administrator at Macmillan Learning, you will serve as a foundational support for our employee experience and People team operations. You will manage day-to-day HR administrative tasks, coordinate onboarding and offboarding activities, maintain accurate employee records, and respond to staff inquiries.

Working in close partnership with Talent Acquisition, HR Business Partners, Benefits, Payroll, and IT, you will help ensure operational consistency and accurate transaction processing across the employee lifecycle. Your focus on detail, discretion, and process improvement will help deliver a positive, reliable experience for all employees.

We know some talented people hesitate to apply when they don't check every box on a list. If this role has you excited and you believe you could do the work well, we want to hear from you, even if your path here doesn't match every requirement exactly. We're looking for people who care about our mission and bring their own perspective to the table. Different backgrounds, skills, and ways of working make us better at what we do. If this opportunity speaks to you, tell us how your experience and abilities could add value here. We want Macmillan Learning to be a place where everyone can do their best work and where different viewpoints are genuinely welcome, so if you're a qualified candidate, we hope you'll apply. We're looking forward to learning what you'd bring to the team.

What You’ll Do

• Prepare and send approved offer letters and new-hire paperwork, track completion, and support I-9 and E-Verify processes.
• Coordinate orientation logistics, welcome communications, equipment setups, and system access for new team members.
• Process employee changes in our HRIS, including title, manager, location, and status updates, as well as timekeeping and PTO corrections.
• Maintain accurate employee records, electronic personnel files, and organizational information, running standard reports as requested.
• Monitor and respond to routine policy and process inquiries in the People Team shared inbox, routing complex compensation, benefits, leave, payroll, and employee relations matters to appropriate specialists.
• Support offboarding activities and coordinate necessary handoffs to IT, Payroll, Benefits, and Shared Services.
• Support contractor onboarding, changes, and offboarding activities.
• Complete employment verification requests in a timely manner.
• Assist with recurring People & Culture programs, maintain process documentation, and support workflow testing and improvement initiatives.

What You’ll Bring

• 1+ years of experience in HR, administrative support, or employee services.
• Strong attention to detail and accuracy when handling high-volume, time-sensitive work.
• Excellent written and verbal communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to learn policies, systems, and procedures quickly.
• Proficiency with Google Workspace and Microsoft Office applications.

Preferred Qualifications

• Experience using HRIS platforms such as Rippling, UKG Pro, or BambooHR.
• Familiarity with I-9 and E-Verify compliance processing.
• Basic knowledge of employment laws.
• Experience supporting a hybrid or dispersed workforce.
• Associate’s or Bachelor’s degree, or equivalent practical experience.

Salary Range

$19.23 - $26.44 per hour

Job Location

This role follows a hybrid schedule, working out of either our Austin, TX or New York, NY office.

Physical Requirements

Requires periods of close concentration. Must be able to multi-task, concentrate in an open office work environment. Must be able to work more than 40 hours per week as needed.

Benefits Statement

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.

• Company bonus plan
• Medical insurance (HSA Qualified, EPO, and PPO plan options), HSA+Employer Contribution, vision insurance, and dental insurance
• Contributions to your 401(k) retirement account through Fidelity (US) / Registered Retirement Savings Plan (Canada)
• Paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day, Juneteenth, Indigenous Peoples' Day, Election Day, and more)
• Employee Assistance Program, Education Assistance Program and Commuter Assistance (for those in qualified circumstances)
• 100% employer-paid life and AD&D insurance
• Mental health support through Headspace

BFW Statement

Macmillan Learning is a privately-held, family-owned company that inspires what's possible for every learner. We envision a world in which every learner succeeds. Through our content, tools and services, we aim to make that a reality. To learn more, please visit macmillanlearning.com, join our Macmillan Community, stay connected to our Learning Stories blogs, or see us on LinkedIn, Facebook, or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.

EEO Statement

At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.

Employer Classification

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.