People-First Teller: Elevate Customer Experience & Loyalty

PNC; Falls Church (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

PNC is seeking a Full-Time Teller based in Falls Church, Virginia, to deliver a high-quality customer experience and promote banking products. This in-office role emphasizes accurate operations and proactive customer engagement.

Base salary ranges from $36,000 to $60,000, with performance-based incentives. Salaries vary by location and individual skills; the position emphasizes customer service, product knowledge, and operational excellence.

Qualifications

• Experience in teller roles or retail banking is helpful.
• Strong customer service and problem-solving skills are required.
• Ability to work in a fast-paced, in-office environment in Falls Church, VA.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes referrals to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations and maintenance transactions are completed accurately and efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Full-Time Teller based in Falls Church, Virginia, to deliver a high-quality customer experience and promote banking products. This in-office role emphasizes accurate operations and proactive customer engagement.

Base salary ranges from $36,000 to $60,000, with performance-based incentives. Salaries vary by location and individual skills; the position emphasizes customer service, product knowledge, and operational excellence.