People-First Restaurant GM | Lead, Develop & Delight Guests

Bighamsbbq; Lubbock (TX); Hybrid; USD 68,000 - 94,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Bigham’s Smokehouse in West Texas is seeking a General Manager who leads with purpose, ownership, and a servant leadership mindset. You will guide operations, uphold food quality, culture, and guest experience while building a cohesive team.

This role requires owning daily performance, developing leaders, and balancing people, process, and results to sustain excellence that has defined our family business since 1978.

Qualifications

• Experience leading a restaurant team with P&L responsibility.
• Strong people leadership and coaching abilities.
• Proven ability to maintain high food quality and guest satisfaction.
• Comfortable working in a fast-paced restaurant environment.

Responsibilities

• Lead the restaurant with a service-first, team-first mindset.
• Protect and strengthen the culture of Bigham’s.
• Lead, train, coach, and develop Team Members and Team Leaders.
• Hold the team accountable with respect, kindness, and clarity.
• Set the tone for the restaurant through attitude, work ethic, communication, and consistency.
• Ensure food quality, presentation, and portioning meet standards.
• Deliver genuine hospitality and guest care.
• Maintain a clean, organized, safe, and ready-for-service environment.
• Use systems and schedules to run the restaurant effectively.
• Manage labor, costs, sales, and guest satisfaction.

Skills

Leadership

Communication

Team Development

Customer Service

Operational Excellence

Accountability

Organizational Skills

Job description

Bigham’s Smokehouse in West Texas is seeking a General Manager who leads with purpose, ownership, and a servant leadership mindset. You will guide operations, uphold food quality, culture, and guest experience while building a cohesive team.

This role requires owning daily performance, developing leaders, and balancing people, process, and results to sustain excellence that has defined our family business since 1978.