People-First Hardware Associate

Ace Hardware; Great Falls (MT); On-site; USD 25,000 - 35,000; Full time

Job summary

Ace Hardware in Great Falls is expanding the team. The Helpful Associate will assist in receiving, stocking, pricing merchandise and maintaining a clean, organized store environment.

We value people-oriented individuals who enjoy helping customers and learning. Responsibilities include providing friendly service, greeting customers, solving problems, knowing store layout, and supporting store operations such as back stock, signage, and merchandising.

Qualifications

• The Helpful Associate will assist in receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Responsibilities

• Provide a positive representation of Great Falls Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank them after interactions.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Ace Hardware in Great Falls is expanding the team. The Helpful Associate will assist in receiving, stocking, pricing merchandise and maintaining a clean, organized store environment.

We value people-oriented individuals who enjoy helping customers and learning. Responsibilities include providing friendly service, greeting customers, solving problems, knowing store layout, and supporting store operations such as back stock, signage, and merchandising.