People-First Customer Service Manager | Retail Ops Leader

Stop & Shop; Coventry (RI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

Opportunities for professional development

Associate discounts

Job summary

An established industry player is seeking a dynamic Customer Service Manager to lead operations in a retail grocery environment. This role involves overseeing customer service departments, ensuring operational excellence, and driving community engagement. The ideal candidate will have a passion for customer service, strong leadership skills, and the ability to foster a diverse and inclusive workplace. Join a team dedicated to making a positive impact in the community while providing exceptional service to customers. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you.

Qualifications

• 1-3 years of supervisory experience in retail grocery preferred.
• Strong leadership and communication skills essential for success.

Responsibilities

• Oversee daily operations of Customer Service departments.
• Cultivate a culture of excellence in customer service.

Skills

Customer Service Excellence

Leadership Skills

Multitasking

Communication Skills

Problem Solving

Organizational Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Job description

An established industry player is seeking a dynamic Customer Service Manager to lead operations in a retail grocery environment. This role involves overseeing customer service departments, ensuring operational excellence, and driving community engagement. The ideal candidate will have a passion for customer service, strong leadership skills, and the ability to foster a diverse and inclusive workplace. Join a team dedicated to making a positive impact in the community while providing exceptional service to customers. If you thrive in a fast-paced environment and are committed to excellence, this opportunity is perfect for you.