People-First Assistant Manager: Fast-Casual Ops Leader

Dhanani Group Inc; Morris (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Scholarship Fund Program providing scholarships from $1,000 to $50,000

Emergency fund for financial assistance

Discount program for various items

Cost estimation tool for healthcare

Wellness program with redeemable activities

Pregnancy planning tool

Job summary

A leading fast-food franchise is seeking a Supervisor to lead a team and ensure excellent guest service. This role involves training staff, monitoring operations, and achieving financial goals while fostering a motivating workplace. Candidates must have a high school diploma and prior supervisory experience. The position offers various perks and benefits, including scholarships and wellness programs.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1–2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Ability to keep employees motivated, resolve conflicts, and make hard decisions.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop servant leaders by prioritizing people and the restaurant.
• Create memorable experiences for guests.
• Maintain quality employee and guest experience alongside financial goals.
• Welcome and train new team members.
• Lead team huddles to motivate and inform the staff.
• Ensure ongoing training and coaching for team members.
• Build the capability of shift supervisors for advancement.
• Celebrate team successes and ensure cleanliness.
• Monitor speed of service to meet guest expectations.
• Partner with management to improve guest metrics.
• Review sales and staffing for QSC compliance.
• Handle cash and inventory efficiently.
• Implement action plans for employee needs and operational assessments.

Job description

A leading fast-food franchise is seeking a Supervisor to lead a team and ensure excellent guest service. This role involves training staff, monitoring operations, and achieving financial goals while fostering a motivating workplace. Candidates must have a high school diploma and prior supervisory experience. The position offers various perks and benefits, including scholarships and wellness programs.