People Experience Advisor CS&L

Mondelez International; Ontario (CA); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Health insurance

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Education related programs

Paid holidays and vacation time

Job summary

Mondelez International in Ontario, CA is seeking a People Experience Advisor, DSD to drive local People Services operations at our warehouse locations. You will be the main contact for People Leads, Managers, Logistics Coordinators and employees on PS processes.

Travel up to 20% and support branches across Pac Mountain and Great Lakes regions on-site in Ontario. The role emphasizes data analytics, process standardization, and change management to improve the People Experience.

Qualifications

• Bachelor's degree or high school diploma and equivalent work experience.
• 1 to 3 years of experience in HR operations, Employee Relations, Time & Attendance Systems.
• Prior experience working in a manufacturing/ Warehouse/ Retail environment required.
• Experience managing variety of stakeholders both salaried and hourly.
• Strong Acumen in Data Analysis, HR reporting and working with various HR solution systems.

Responsibilities

• Operate as the point of contact for key People Services (PS) Work Processes at the branches; Manage Escalations and identify and resolve PS opportunities in collaboration with People Lead team
• Standardize local processes and establish SOPs to drive down DSD wide losses related to Leave Management, Payroll, Benefits, Absenteeism Management etc. in collaboration with site teams
• Customize and drive PS capability needs for each unit and partner with local teams to drive Capability efforts for all audiences- People Managers, Logistics Coordinators as well as core teams
• Lead project governance for the branches on PS Workstreams: Implement changes, Plan key interventions to drive Self-Service leveraging Digital avenues like mobile and kiosk platforms, Periodic stakeholder updates and communication
• Lead and be Accountable to establish a governance on People Data and Analytics related to PS workstreams; Using data, engage branch leadership teams and People Leads on key losses and develop a Master Plan to Zero Losses.
• Travel required to Branches/ HQ/ DSD locations across the regions based on project/ business needs (up to 20% of time)
• PEA supporting Pac Mountain, Mountain South and Great Lakes Regions to be located on-site in Ontario, California branch, while also supporting other branches and offices within the region

Skills

Data Analytics

Root Cause Analysis

Stakeholder Engagement

Design Thinking

Education

Bachelor's degree or high school diploma

Tools

Service Now

Workday

ADP

Time & Attendance Systems

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

People Experience Advisor, DSD is responsible for local execution of People Services Operations at our Warehouse Locations. The PEA would be the key point of contact to People Leads, Managers, Logistics Coordinators and Employees on processes within the People Services scope and will support implementation of local projects or initiatives to improve overall People Experience.

Key Responsibilities:

• Operate as the point of contact for key People Services (PS) Work Processes at the branches; Manage Escalations and identify and resolve PS opportunities in collaboration with People Lead team
• Standardize local processes and establish SOPs to drive down DSD wide losses related to Leave Management, Payroll, Benefits, Absenteeism Management etc. in collaboration with site teams
• Customize and drive PS capability needs for each unit and partner with local teams to drive Capability efforts for all audiences- People Managers, Logistics Coordinators as well as core teams
• Lead project governance for the branches on PS Workstreams: Implement changes, Plan key interventions to drive Self-Service leveraging Digital avenues like mobile and kiosk platforms, Periodic stakeholder updates and communication
• Lead and be Accountable to establish a governance on People Data and Analytics related to PS workstreams; Using data, engage branch leadership teams and People Leads on key losses and develop a Master Plan to Zero Losses.
• Travel required to Branches/ HQ/ DSD locations across the regions based on project/ business needs (up to 20% of time)
• PEA supporting Pac Mountain, Mountain South and Great Lakes Regions to be located on-site in Ontario, California branch, while also supporting other branches and offices within the region

Key Competencies:

• Data and Analytics- Proficient in working with various People data, metrics and reports and/or People Analytic Tools; Ability to derive insights into trends and causalities to eliminate losses; High Proficiency in MS Excel and/or similar tools and programs
• Root Cause Mindset- Ability to analyze problems down to the root cause and balance between immediate fixes and developing long term systemic solutions to frequently occurring problems processes and enhance our capabilities.
• Stakeholder Engagement- Ability to influence and engage all relevant stakeholders to identify key drivers and enroll in action plans
• Design Thinking- Solving problems by prioritizing the consumer's needs and driving an efficient Change Management approach to major interventions at the site
• Other Competencies- Preferred experience with People Services platforms like Service Now, Workday, ADP and/or Time and Attendance Systems

Qualifications:

• Bachelor's degree or high school diploma and equivalent work experience
• 1 to 3 years of experience in HR operations, Employee Relations, Time & Attendance Systems
• Prior experience working in a manufacturing/ Warehouse/ Retail environment required
• Experience managing variety of stakeholders both salaried and hourly
• Strong Acumen in Data Analysis, HR reporting and working with various HR solution systems

Salary and Benefits:

The base salary range for this position is $70,304 to $95,867; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf ; EEO is the Law Poster Supplement ; Pay Transparency Nondiscrimination Provision ; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Service Operations (Delivery)

Global Business Services