People & Culture Manager

SmartRecruiters, Inc.; Boyes Hot Springs (CA); On-site; USD 82,000 - 99,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & Rst

Special dining and wellness discounts

401(k) retirement plan with 100% match

Job summary

Fairmont Sonoma Mission Inn & Spa is seeking a People & Culture Manager to lead HR initiatives, shaping a culture of authenticity, care, and excellence across the resort. You will partner with leaders to attract, develop, and engage exceptional talent while modeling Fairmont’s values and standards.

In this leadership role, you will guide policies, recruit and onboard new colleagues, manage employee relations, benefits, safety, and compliance with applicable laws.

Qualifications

• Previous Human Resources experience or progressive leadership experience in a hotel, resort, or luxury hospitality environment.
• Bilingual in Spanish and English preferred, with the ability to communicate effectively both verbally and in writing.
• Solid understanding of Federal, State, and local employment laws and regulations.

Responsibilities

• Manage employee relations, compensation and benefits, recognition programs, health & safety, and colleague wellness initiatives.
• Partner with leaders to enhance colleague engagement, retention, and workplace experience.
• Provide guidance on HR policies, procedures, and Collective Bargaining Agreements to ensure compliant practices.
• Support recruitment and onboarding processes with hiring managers.
• Oversee leaves of absence administration and maintain accurate HR records.

Skills

Bilingual Spanish/English

Interpersonal skills

Leadership

Union experience

HR policy knowledge

Organizational skills

Education

Bachelor's degree in HR / Hospitality / Business

Job description

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Sonoma Mission Inn & Spa

Fairmont Sonoma Mission Inn & Spa is an elegant Spanish mission-style resort renowned for its historic charm, naturally heated geothermal mineral springs, and world-class spa experiences in the heart of California's Wine Country. Blending timeless luxury with authentic Sonoma hospitality, we make special happen for our guests while fostering a workplace where colleagues are empowered to grow, collaborate, and build rewarding careers in luxury hospitality.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the People & Culture team at Fairmont Sonoma Mission Inn & Spa as our new People & Culture Manager. In this leadership role, you will help shape a culture defined by authenticity, care, and excellence, partnering with leaders across the resort to attract, develop, and engage exceptional talent. You will support key People & Culture initiatives, foster meaningful colleague experiences, and contribute to an environment where every colleague feels valued, inspired, and empowered to make special happen.

Key Responsibilities:

• Manage employee relations, compensation and benefits, recognition programs, health & safety, and colleague wellness initiatives, ensuring alignment with hotel values and operational priorities
• Partner with leaders across the hotel to support People & Culture initiatives that enhance colleague engagement, retention, and overall workplace experience
• Provide guidance to leaders on the interpretation and application of HR policies, procedures, and Collective Bargaining Agreements, ensuring fair, consistent, and compliant practices
• Support leaders in addressing workplace concerns, performance management, and colleague relations matters
• Support recruitment and talent acquisition efforts by partnering with hiring managers throughout the full recruitment and onboarding process
• Administer colleague benefits programs and support workplace safety initiatives, ensuring compliance with company policies and regulatory requirements
• Oversee Leaves of Absence administration, maintaining accuracy and compliance with applicable legislation and company policies
• Coordinate and facilitate training programs related to compliance, professional development, service excellence, and colleague engagement
• Plan and execute colleague recognition programs, special events, and People & Culture initiatives that strengthen workplace culture and colleague connection
• Foster a positive, inclusive, and engaging work environment built on communication, trust, respect, and collaboration
• Support the day-to-day operations of the People & Culture office and provide leadership and guidance to People & Culture team members as required
• Maintain accurate employee records and HR documentation in accordance with company standards and legal requirements
• Uphold all department policies, procedures, and service standards
• Follow all health and safety policies and procedures
• Perform other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous Human Resources experience or progressive leadership experience in a hotel, resort, or luxury hospitality environment required
• Bilingual in Spanish and English preferred, with the ability to communicate effectively both verbally and in writing
• Strong interpersonal skills with the ability to build relationships, establish trust, and influence at all levels of the organization
• Proven ability to manage employee relations matters with professionalism, discretion, and sound judgment
• Strong organizational and time-management skills, with the ability to prioritize multiple responsibilities in a fast-paced environment
• Experience working in a unionized environment and interpreting Collective Bargaining Agreements preferred
• Solid understanding of Federal, State, and local employment laws and regulations
• Solutions-oriented mindset with strong problem-solving skills and a commitment to delivering an exceptional colleague experience
• Passion for developing people, fostering engagement, and promoting a positive workplace culture
• University/College degree in Human Resources, Hospitality Management, Business Administration, or a related field preferred

Salary Range: $82,000 - $99,000

Additional Information

• complimentary upgrades
• extended stays
• discounted stays across Fairmont & Raffles properties
• special dining and wellness discounts
• added luxuries to enhance your experience

• flexible and competitive healthcare plans designed to meet the unique needs of you and your family, effective the first of the month following 30 days of employment
• a 401(k) retirement savings plan with a 100% match on the first 4% of employee contributions

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Fairmont Sonoma Mission Inn & Spa is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, or any other protected status under applicable law. Reasonable accommodations are available upon request during the recruitment process

Visa Requirements:Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.