People & Culture Business Partner

Overseas Adventure Travel; Boston (MA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player in international travel is seeking a People & Culture Business Partner to enhance organizational performance and culture. This remote position requires a strategic thinker with extensive HR experience, particularly in managing remote teams and call center environments. The role emphasizes collaboration with leadership to develop talent management strategies, enhance employee engagement, and ensure compliance with labor laws. Join a dynamic team dedicated to fostering a diverse and inclusive workplace while providing exceptional travel experiences for clients. If you are passionate about people and culture, this is the perfect opportunity for you.

Benefits

50% Discount on GCC trips

Robust healthcare benefits

Generous Paid time off (PTO)

Paid holidays

Company-paid life insurance

Paid short and long term disability insurance

401K Retirement Savings account

Discounted auto and renters insurance

Volunteer opportunities

Philanthropy opportunities

Qualifications

• 10+ years of progressive HR experience, including 2 years as a Business Partner.
• Experience managing remote teams and in a call center environment.

Responsibilities

• Partner with leadership to develop P&C strategies that drive business goals.
• Foster a positive culture through employee engagement initiatives.

Skills

Leadership Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Conflict Resolution

HR Technology Proficiency

Data Analytics

Knowledge of Employment Laws

Education

Bachelor's degree in Human Resources

Master's degree or HR certifications

Tools

HR Technology

Data Analytics Tools

Job description

Title: People & Culture Business Partner (Human Resources Business Partner)

Reporting to: Chief People Officer

Location: United States (Remote, East Coast hours)

Position Summary

Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 45 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.

At the heart of our success is Grand Circle’s Traveler Relations Center (TRC). The TRC is a call center comprised of two teams- Inbound Sales and Customer Service. TRC associates are primarily remote across the U.S.

We are searching for a People & Culture (P&C) Business Partner to support the TRC. The P&C Business Partner will work closely with business leaders and management to design and deploy human capital strategies that improve TRC business performance, foster a positive work culture, and align with the organization’s mission, vision, and goals. This role requires a proactive, strategic approach to People & Culture while being hands-on to address day-to-day people challenges and ensure the organization’s talent needs are met.

This role is essential in shaping a culture of collaboration, innovation, and excellence while ensuring the organization attracts, retains, and develops top talent while staying true to our values.

Key Responsibilities:

• Strategic P&C Partnership:
  • Partner with leadership to develop and implement P&C strategies that drive business goals and employee performance.
  • Provide expert P&C guidance and counsel to management on organizational design, workforce planning, employee relations, employee onboarding, career pathing and talent management.
• Talent Management:
  • Collaborate with leadership on succession planning and talent development initiatives.
  • Assist in identifying high-potential employees and designing development plans to build leadership capacity.
  • Support employee performance management and the development of strategies for employee retention.
• Employee Relations & Engagement:
  • Foster a positive organizational culture through employee engagement initiatives and recognition programs for remote employees.
  • Coach managers and employees on handling complex employee relations matters, performance issues, and conflicts.
  • Ensure proper engagement and recognition of remote associates.
• Support the development and implementation of P&C programs, policies, and procedures.
• Ensure compliance with company policies and applicable labor laws and regulations.
• Provide guidance on compensation, benefits, and performance management processes.

Data-Driven Insights:

• Utilize P&C analytics and metrics to provide insights on workforce trends and recommend data-driven solutions for talent management, retention, and organizational effectiveness.
• Monitor key performance indicators (KPIs) and provide regular reports on P&C activities and business impact.

Training and Development:

• Identify and address training and development needs in alignment with business goals.
• Design and implement Learning and Development programs that provide career advancement pathways and build leadership capabilities and skills.

Qualifications

• Bachelor’s degree in human resources, business administration, or a related field. Master’s degree or HR certifications (SHRM-SCP, PHR) a plus.
• Minimum of 10 years of progressive HR experience, with at least 2 years in a Business Partner role.
• Experience managing or acting as HRBP to remote teams required.
• Management or HR experience in a call center environment required.
• This position is remote and requires candidates to be located in one of the following states: CT, FL, GA, MA, ME, NH, NJ, NY, NC, PA, RI, SC, or VA.
• Strong leadership and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.
• Exceptional communication, negotiation, and conflict-resolution skills.
• Deep knowledge of employment laws, regulations, and best practices.
• Proficiency in HR technology, data analytics, and organizational metrics.
• Passion for fostering a diverse, equitable, and inclusive workplace.

Benefits:

• 50% Discount on GCC trips
• Robust healthcare benefits, including medical, dental, vision, and flex spending accounts
• Generous Paid time off (PTO)
• Paid holidays throughout the year
• Company-paid life insurance
• Paid short and long term disability insurance
• 401K Retirement Savings account
• Discounted auto and renters insurance
• Volunteer and philanthropy opportunities to give back in Boston and where we travel