People & Culture

Ground Control Touring; New York (NY); Sur place; USD 100 000 - 125 000; Plein temps

Résumé du poste

Ground Control Touring in Brooklyn, NY, is seeking a hands-on People & Culture professional to own HR, payroll, benefits, systems, recruiting, onboarding, culture, and employee relations. This full-time role reports to the Managing Director and President/Co-Founder, based at the Brooklyn headquarters.

You will partner with leadership to shape HR strategy, streamline processes, improve candidate experience, and ensure compliance while driving a positive workplace aligned with our live-music focus.

Qualifications

• 4+ years in a hands-on generalist or business partner HR role.
• Experience working with employee populations across functions and levels.
• Degree or certification in human resources strongly preferred.
• Direct full-cycle recruiting experience strongly preferred.
• Fluency with HRIS, Payroll, ATS, personnel file management and other HR systems.
• Experience resolving performance issues with employment law knowledge.
• Understanding of worker classification and FLSA requirements; payroll co-management.
• Knowledge of employee benefits and open enrollment processes.
• Passionate about music and live shows.
• Ability to work across different personalities.
• Good judgement in sensitive situations.
• Excellent verbal, written and quantitative skills.
• Proficiency in Google Suite and OneDrive.
• Curiosity and work ethic aligned with GCT values.

Responsabilités

• Update HR strategy, priorities, and annual HR calendar.
• Run annual and recurring processes: performance reviews, enrollment, training, and policy reviews.
• Manage recruiting; streamline processes and candidate experience.
• Conduct hands-on recruiting across job descriptions, posting, interviewing, hiring, and onboarding.
• Identify training opportunities; procure resources and facilitate trainings.
• Suggest activities and tools to improve culture, productivity, and retention.
• Review company policies to stay compliant and competitive.
• Co-manage the TriNet PEO relationship.
• Resolve employee relations and performance matters; escalate as needed.
• Serve as first point of contact for employee questions and support.
• Provide day-to-day coaching to supervisors on communication and development.
• Handle other duties and special projects as needed.

Connaissances

HR generalist

Employee relations

Recruiting

Payroll

Benefits administration

HR compliance

Communication skills

Analytical skills

Formation

Bachelor's degree in Human Resources or related field

HR certification preferred

Outils

HRIS

ATS

Payroll systems

Google Suite

OneDrive

Description du poste

Founded to put Artists first, Ground Control Touring is an independent music booking agency built on tenacity, focus, ingenuity, integrity, instinct, and a genuine love of live shows. The Company strives for the long-term success of its artists by providing the wide range of services of a larger agency, with the agility and personalization of a boutique.

For over 25 years, GCT’s agents have taken a specialized, human approach to propel each Artist forward by cultivating their artistry and prioritizing their purpose, enabling them to deliver an uncompromising fan experience and impact music communities around the world. GCT continues to be at the cutting edge of Artist discovery, while positioning the Company as the agency of choice for current and future clients.

GCT is a team of over 40 professionals with offices in Brooklyn and Los Angeles, and presence in Nashville, Chicago, Chapel Hill, Philadelphia, Austin, Portland, Portugal and Brazil. The agency books hundreds of artists for shows, tours and festivals nationally and beyond.

Position Summary

The People & Culture role is a hands-on professional who owns the HR, payroll, benefits and systems, and recruiting, onboarding, culture, and employee relations functions.

This is a full-time position, based at the company headquarters in Brooklyn, NY. The People & Culture role dual reports to the Managing Director and to the President / Co-Founder.

Specific Responsibilities

• Work closely with the Managing Director and with the President to update the People & Culture strategy, set priorities, and build an annual HR calendar.
• Run all annual and other recurring processes, including but not limited to performance reviews, midyear check-ins, open enrollment, anti-harassment training, etc.
• Manage the recruiting function and look for opportunities to streamline the process, optimize systems and improve the candidate experience to ensure that GCT attracts the most qualified pool of talent.
• Conduct hands on recruiting, across job descriptions, posting, interviewing, hiring, and onboarding and continually refine the processes to maximize readiness and success of each hire.
• Identify opportunities for training and upskilling at all levels of the organization. Make recommendations to the Managing Director and President as appropriate, and procure resources and/or facilitate trainings as approved.
• Make suggestions to the Managing Director and President for activities, initiatives and tools that improve company culture, productivity and employee retention, and implement and report on any such approved programs.
• Periodically review company policies and handbook, and make changes to stay compliant, and to ensure GCT is competitive.
• Co-manage the TriNet PEO relationship with the Managing Director.
• Utilizing HR best practices to directly manage and resolve employee relations and performance improvement matters that come up, escalating to senior management as appropriate.
• Serve as the first point of contact for employee questions and support.
• Provide day-to-day coaching and guidance to supervisors on elevating their ability to communicate with, direct and develop staff.
• Manage other duties and special projects as directed by the Managing Director and President and/or as business needs dictate.

Qualifications

• 4 or more years of experience in a hands-on generalist, business partner or other broad HR role.
• Experience working directly with employee populations across functions and levels.
• Degree or certification in human resources strongly preferred.
• Direct full-cycle recruiting experience strongly preferred.
• Fluency with HRIS, Payroll, ATS, personnel file management and other HR related systems.
• Experience managing and successfully resolving performance improvement, employee relations and other matters, with a demonstrated understanding of employment compliance and employment law.
• Understanding of worker classification and FLSA requirements, and experience co-managing payroll.
• Strong working knowledge of employee benefits, including managing open enrollment process.
• Passionate about music and genuine interest in live shows.
• Ability to work across different personalities.
• Good judgement in escalating and navigating sensitive situations.
• Excellent verbal, written and quantitative skills.
• Proficiency in Google Suite and OneDrive.
• Highest level of curiosity and work ethic and alignment with GCT’s values of tenacity, focus, ingenuity, integrity and instinct.

Compensation

Competitive salary, incentive and benefits will be offered, commensurate with the role and the final hire’s experience. Depending on the job relevant knowledge, skills, abilities, experience, education, network and location of the final hire, the base salary is anticipated at an annual rate in the range of $100K to $125K.

Ground Control Touring is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Disclaimer

The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role. From time to time, all colleagues may be required to perform duties outside their normal responsibilities as needed, and the priorities within each role evolve over time based on the needs of the business.