People Consulting - UKG Workforce Management Consulting Manager

Ernst & Young Advisory Services Sdn Bhd; Indianapolis (IN); Hybrid; USD 124,000 - 229,000; Full time

Job summary

An established industry player is seeking a skilled Workforce Management Consulting Manager to join their People Consulting team. This role offers the opportunity to work on large-scale projects, implementing innovative WFM solutions and driving business transformation. You will leverage your expertise in time management, attendance, and forecasting to enhance client operations and deliver exceptional service. The firm fosters a collaborative environment, empowering you to develop your skills and advance your career. If you are passionate about making a difference and thrive in a dynamic setting, this position is perfect for you.

Benefits

Comprehensive compensation package

Medical and dental coverage

Pension and 401(k) plans

Flexible vacation policy

Paid time off options

Team-led hybrid model

Winter/Summer breaks

Personal/Family Care leave

Qualifications

• 7+ years of relevant experience in WFM and HR systems.
• Experience with large-scale UKG WFM project implementations.
• Recognized subject matter expert in workforce management.

Responsibilities

• Deliver quality client service on large-scale WFM projects.
• Support clients' global WFM challenges and improvement initiatives.
• Lead teams and establish strong client relationships.

Skills

Time Management

Attendance Management

Leave Management

Forecasting

Labour Scheduling

Communication Skills

Project Management

Analytical Skills

Education

Bachelor’s Degree

Tools

UKG WFM

ADP

Workforce Software

Ceridian

PeopleSoft/Oracle

SAP

Workday

Excel

Word

PowerPoint

Job description

Location: New York

Other locations: Anywhere in Country

Date: Apr 15, 2025

Requisition ID: 1600349

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

People Consulting - UKG Workforce Management Consulting Manager

Managing global workforces is increasingly complex. People Consulting builds and improves organizational and individual performance, delivering a highly complex and challenging mission, especially in an ever-changing working environment. As a member of People Consulting, you’ll be part of a team with a wide variety of experiences and a supportive environment. When you join us, you will gain unique experiences and valuable knowledge working across capabilities, sectors, and geographies and have the opportunity to take your career in the direction you want.

The opportunity

As a member of the People Consulting team, you will join a talented group of professionals that help clients in a number of areas. These include the development and implementation of global workforce management (“WFM”) solutions, and transformation activities in support of broader business initiatives and overall business strategy. Our key capabilities include global WFM advisory, technology solution implementation, and business transformation.

Your key responsibilities

You will be a key resource on large-scale WFM related projects, primarily UKG WFM. In this role, you should be able to deliver quality client service and work products, deliver insightful solutions, and balance multiple priorities. You will be expected to have excellent communication skills, integrate into and lead new teams, and rapidly establish internal and client relationships. Specifically, you will support clients’ global WFM challenges, issues, and complex requirements, including advising on WFM best practices and service delivery models. You will be responsible for identifying WFM improvement initiatives and efficiency opportunities to enhance WFM quality and adherence to internal controls while reducing overall risk. You should also be able to support and deliver seamless transition during UKG WFM solution implementations and transformations.

Skills and attributes for success

• Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting, and Labour Scheduling and other components of Workforce management processes and systems.
• Contribute to generating profitable revenue through identifying follow-on engagement opportunities and developing lasting relationships with clients.
• Participate in full life cycle activities (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration, and Postproduction Support).
• Influence and persuade clients and stakeholders to gain support for WFM transformation and WFM operational improvement initiatives and/or decisions.
• Encourage and facilitate collaboration amongst team members, and promote an inclusive working environment.
• Contribute to business development and client pursuit activities in the WFM space by developing proposals and delivering presentations.

To qualify for the role you must have

• Bachelor’s Degree.
• Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to a large-scale UKG WFM project(s).
• Be recognized as a subject matter expert in one or more areas in the Workforce management domain (Time management, attendance, forecasting, scheduling, etc.).
• Experience in managing or leading multiple global and/or multi-national UKG WFM and HR system implementations.
• Experience in managing or supporting global and/or multi-national WFM operations.
• 7+ years of prior relevant experience.
• Personal success in current job with WFM experience in one or more of our capabilities.
• Willingness to travel as needed, and working in a balanced hybrid environment.

Ideally, you’ll also have

• Large-scale project management experience, including budget, scope, and resource management; inclusive of global or multi-national client WFM project experience.
• Global WFM consulting experience, knowledge of WFM and HR technology vendors, primarily UKG. Other technology solutions such as ADP, Workforce Software, Ceridian, PeopleSoft/Oracle, SAP, Workday, are desirable.
• Common knowledge of WFM, with priority to UKG, business process activities; and ability to modify and apply processes depending upon client sector.
• Business development experience – proposal development, orals presentation development and delivery, CRM management, and deal-size revenue/economics/pricing creation.
• Strong numbers acumen, including analytical abilities and knowledge of Excel, Word, and PowerPoint.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $124,700 to $228,800. The base salary range for New York City Metro Area, Washington State, and California (excluding Sacramento) is $149,700 to $260,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement, project, or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

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