People Connect Representative

DPR Construction; Seattle (WA); Remote; USD 33,000 - 43,000; Full time

Job summary

DPR Construction seeks a People Connect Representative to serve as the primary contact for colleagues, handling inquiries via phone, chat and email and processing basic transactions. You will triage issues and document actions while ensuring privacy and timely resolutions.

Requires a High School diploma, 2–4 years of related experience, and bilingual English/Spanish; Workday or ServiceNow experience is preferred.

Qualifications

• High School diploma required.
• 2-4 years of related experience required.
• Bilingual English/Spanish written and oral is REQUIRED for this role.
• Experience with Workday or ServiceNow preferred.

Responsibilities

• Provides inquiry and transactional support to People Practices customers via case management tools, telephony, chat, and email.
• Initiates and documents transactions in compliance with procedures and data privacy standards.
• Escalates complex issues per established protocols and ensures follow-up to resolution.
• Maintains up-to-date knowledge of People Practices policies and programs.

Skills

Bilingual English/Spanish

Customer service

Education

High School diploma

Tools

Workday

ServiceNow

Job description

## People Connect RepresentativeApply: Seattle, WA: San Francisco, CA: San Diego, CA: Sacramento, CA: San Diego/SoCal - Warehouse: Full time: Posted Today: JR-16600## **Job Description****At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.** **As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.****Job Summary:** Provides inquiry and transactional support services to People Practices customers through case management tools, telephony, chat, and email platforms. Facilitates basic employee data transactions and resolves day-to-day inquiries while ensuring timely, accurate, and compliant support. **Key Responsibilities:** Uses case and knowledge management tools, telephony, chat, online cases, and email platforms to respond to People Practices inquiries and complete basic transactions. Initiates and documents transactions in compliance with procedures and data privacy standards. Provides professional and inclusive customer service and escalates complex issues according to established protocols. Maintains current knowledge of People Practices policies and programs. Adheres to case documentation and audit requirements. Triages inquiries for appropriate handling and ensures follow-up to resolution. Utilizes Workday, ServiceNow, and related systems to support transactions and troubleshoot basic issues. **Education Qualifications:** High School diploma required. **Work Experience:** 2-4 years of related experience required. Experience with Workday or ServiceNow preferred. **Certifications and Licenses:** Bilingual (English and Spanish) preferred.Bilingual Spanish written/oral is REQUIRED for this roleThis person can sit within any DPR regional locationThis is a remote roleLATE SHIFT: This role requires supporting late-shift coverage through 7:00 PM PST.**Anticipated starting pay range:**$32.70- $42.91***Nothing is more important than your health and wellness. DPR offers a variety of medical, dental, vision and wellness benefits to keep you healthy. Read more about eligibility and available benefits programs******for*** skilled craft and labor or experienced professionals and recent graduates.