People Business Partner, Employee Relations & Performance

Brex; New York (NY); On-site; USD 145,000 - 181,000; Full time

Job summary

Brex in New York City is seeking an experienced Employee Relations Business Partner to elevate performance management and drive consistent processes across teams. You will coach managers, run investigations end-to-end, and support termination decisions with careful documentation.

This hybrid role requires collaborating with the People Team and legal, with a focus on scalable processes and thoughtful escalation.

Qualifications

• . 5-8 years of HR experience in high-growth organizations.
• .
• Demonstrated experience running employee investigations end-to-end, including documentation and recommendations.
• .
• Hands-on experience supporting or executing employee terminations.
• .
• Strong understanding of performance management practices in high-performance cultures (feedback, coaching, calibration, documentation).
• .
• Proven ability to build trusted relationships with managers and influence outcomes.

Responsibilities

• Partner with front-line managers to ensure consistent, fair, and rigorous performance management across teams.
• Coach managers on how to set clear expectations, deliver effective feedback, and take action on performance outcomes.
• Serve as the first point of contact for manager questions on performance-related cases and processes.
• Build and maintain resources such as coaching plan templates, toolkits, and training to strengthen manager effectiveness.
• Run and document employee investigations end-to-end, escalating themes and risks as needed.
• Provide guidance and operational support on employee terminations, ensuring consistency.
• Own operational logistics for promotion and performance check-in calibrations.
• Partner with People Partners and Workplace Experience on RTO (return-to-office) audits.

Skills

HR experience

Investigations

Performance management

Stakeholder management

Tools

Lattice

Workday

Job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

People at Brex

The People team builds and sustains the culture that powers Brex. We focus on talent, growth, and the employee experience - creating an environment where high-agency individuals can thrive. From hiring to development, we design systems that grow with scale and challenge people to reach their potential. It’s a team for builders, coaches, and culture-shapers.

What You’ll Do

As an Employee Relations Business Partner, you’ll play a key role in developing manager capability while driving accountability and performance management standards company-wide. You’ll coach managers to apply performance management with consistency, deliver actionable feedback (verbal and written), and determine appropriate next steps, advancing our high-performance culture where people can perform at their best. In this role, you’ll also run investigations end-to-end, surfacing insights and themes to the People Business Partner and Legal teams and oversee calibration logistics for our bi-annual promotion cycles.

This role is designed for someone who is process-driven, thrives in coaching managers, and sees the opportunity to continue growing as a Employee Relations Partner or moving into a People Business Partner role in the future.

Where you'll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Partner with front-line managers to ensure consistent, fair, and rigorous performance management across teams.
• Coach managers on how to set clear expectations, deliver effective feedback, and take action on performance outcomes.
• Serve as the first point of contact for manager questions on performance-related cases and processes.
• Build and maintain resources such as coaching plan templates, toolkits, and training to strengthen manager effectiveness.
• Run and document employee investigations end-to-end, escalating themes and risks as needed.
• Provide guidance and operational support on employee terminations, ensuring consistency.
• Own operational logistics for promotion and performance check-in calibrations.
• Partner with People Partners and Workplace Experience on RTO (return-to-office) audits.

Requirements

• 5-8 years of experience in HR, ideally in high-growth organizations.
• Demonstrated experience running employee investigations end-to-end, including documentation and recommendations.
• Hands‑on experience supporting or executing employee terminations.
• Strong understanding of performance management practices in high-performance cultures (feedback, coaching, calibration, documentation).
• Proven ability to build trusted relationships with managers and influence outcomes.
• Strong organizational skills with the ability to manage and prioritize multiple workstreams.
• Clear and concise communicator, both written and verbal.
• Ability to handle sensitive information with discretion and sound judgment.

Bonus points

• Experience supporting customer-facing or fast-scaling teams.
• Familiarity with performance management systems like Lattice or HRIS tools like Workday.
• Experience with manager enablement or training programs.
• Strong interest in building scalable People processes and improving operational efficiency.

What Success Looks Like

• Managers are consistently upholding Brex’s high bar for performance.
• Performance processes, promotions, and check-in cycles run smoothly and predictably, with strong logistics support.
• Risks and underperformance are surfaced early, with thoughtful escalation to senior PBPs.
• You are recognized by managers and PBPs as a trusted, solutions-oriented partner.
• Over time, you are building the skills and scope to grow into a client-facing People Business Partner or Employee Relations role.

Compensation

The expected salary range for this role is $144,640 - $180,800. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.