People Business Partner (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

ClearCaptions, LLC is seeking a strategic People Business Partner to align HR strategies with business needs. You will partner with senior leaders to strengthen leadership capability, develop talent pipelines, and improve organizational effectiveness across a predominantly remote workforce.

In this role you will coach leaders, manage complex employee relations, and leverage data to guide workforce planning and change initiatives.

Qualifications

• Bachelor’s degree in human resources, business administration, or related field.
• Five years of progressive HR experience, including at least three years in a strategic HRBP role.

Responsibilities

• Serve as trusted advisor to executives, advising on workforce planning and employee experience initiatives.
• Strengthen leadership capability through coaching and development strategies.
• Manage employee relations matters of moderate to high complexity while ensuring compliance and risk mitigation.
• Utilize workforce analytics to identify opportunities and influence talent decisions.
• Plan and execute organizational change initiatives with clear communication and adoption strategies.

Skills

Strong communication

Analytical thinking

Project management

Change management

Leadership

Education

Bachelor's degree in HR or related field

Tools

Dayforce

SuccessFactors

Job description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary

The People Business Partner (PBP) serves as a strategic advisor to leaders, aligning People strategies with business objectives to drive organizational performance, employee engagement, and sustainable growth. The PBP partners closely with senior leadership and people managers to strengthen leadership capability, develop talent pipelines, improve organizational effectiveness, and enhance workforce outcomes. Through data driven insights, proactive consultation, and strong business acumen, the PBP helps leaders navigate complex People challenges while fostering a high performing and inclusive workplace culture. In collaboration with leadership and People Centers of Excellence, the PBP develops and implements talent strategies that attract, develop, reward, and retain employees while supporting organizational priorities. This role contributes to business success by translating company strategy into effective people solutions that strengthen leadership effectiveness, workforce capability, and employee experience.

What This Role Does

• Serves as a trusted advisor to the executive team, directors and managers, providing strategic consultation and recommendations on workforce planning, organizational effectiveness, leadership capability, talent management, and employee experience initiatives that support business objectives, while building trusted relationships with leaders and employees to strengthen engagement, retention, inclusion, and overall workplace culture.
• Strengthens leadership capability through coaching, mentoring, talent assessment, and development strategies that improve leader effectiveness and organizational performance.
• Manages employee relations matters of moderate to high complexity, including policy interpretation, workplace issues, performance concerns, corrective actions, investigations, and conflict resolution while balancing employee experience, business needs, compliance and risk mitigation.
• Leverages workforce analytics, engagement data, turnover trends, and organizational health metrics to identify opportunities, mitigate risks, and influence business and talent decisions.
• Partners with leaders to identify workforce needs, talent gaps, succession opportunities, and retention risks, while supporting workforce planning initiatives that ensure organizational readiness and leadership continuity.
• Consults with leaders on organizational design, team effectiveness, role clarity, workforce optimization, and talent strategies that improve performance, collaboration, and scalability.
• Drives effective goal setting, talent reviews, performance evaluations, and performance management practices that strengthen accountability, employee growth, and organizational success.
• Partners with leaders to plan and execute organizational change initiatives, ensuring effective communication, employee adoption, and successful implementation.
• Partners with People Centers of Excellence to deliver integrated People solutions that support business objectives.
• Analyzes turnover trends, exit feedback, and workforce data to identify retention opportunities and recommends strategies that improve employee experience and business performance.
• Supports the standardization, simplification, and continuous improvement of People programs, policies, processes, and tools to improve effectiveness and scalability.
• Facilitates live and virtual workshops, training sessions, and talent discussions that drive engagement, knowledge transfer, and business alignment.
• Ensures compliance with federal, state, and local employment laws while promoting consistent, equitable, and effective People practices across assigned client groups.
• Performs other duties as assigned.

What You Will Bring

• A bachelor's degree in human resources, business administration, or related field. Equivalent combinations of education and relevant experience will be considered.
• A minimum of five (5) years of progressive Human Resources experience, including at least three (3) years in a Human Resources Business Partner or comparable strategic consulting role, preferably supporting nonexempt, multi-state, and remote workforces.
• Experience supporting senior executives, directors and managers in fast-paced business environments.
• Advanced knowledge of federal, state, and local employment laws and HR practices, including employee relations, wage and hour compliance, leave and accommodation laws, discrimination and harassment prevention, performance management, and terminations.
• Experience managing employee relations matters, organizational risk issues, and conflict resolution.
• Demonstrated ability to engage audiences, influence leaders and implement business aligned people strategies and measurable outcomes.
• Strong business acumen with experience in workforce planning, organizational effectiveness, talent management, and change management.
• Strong, critical thinking, analytical, problem-solving, and judgment skills with the ability to assess risk, identify practical solutions, and provide sound recommendations.
• Strong communication, relationship management, presentation, and facilitation skills.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Ability to plan and manage at both strategic and tactical operational levels while overcoming obstacles and adapting to changing business needs.
• Experience supporting organizational change initiatives and business transformation efforts.
• Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and navigate ambiguity effectively.
• Proficiency in HR systems, such as Dayforce and SuccessFactors is preferred.
• Willingness and ability to work flexible hours as needed and travel up to 15%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams, including Microsoft Teams and Slack.

Preferred

• SHRM-CP (Certified Professional) or PHR (Professional in Human Resources) by HRCI.

Physical Demands

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (90-100%)
• Keyboarding (95-100%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment

100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 15%, and may include overnight and out-of-state trips.

Compensation

$80,000 to $100,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.