Pension Technology Consultant

WTW; United States; On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Short-term incentive bonus

Job summary

WTW is seeking a seasoned Pension Technology Consultant to lead technology-enabled retirement administration projects and serve as the connector between clients and internal teams. You will oversee implementations and ongoing services, expanding client relationships and delivering value through expert consulting.

You will manage projects, translate needs into plans, and guide cross-functional teams, while growing your defined benefit knowledge, business acumen and leadership skills.

Qualifications

• Bachelor's degree or equivalent in business, MIS, HR management or related field; Masters preferred.
• Strong MS Office and project management software knowledge.
• 10 years' experience leading technology-enabled HR projects, preferably defined benefit administration.

Responsibilities

• Lead multiple pension technology and service delivery projects from planning to close.
• Serve as primary client contact for project delivery and management.
• Translate business needs into detailed project plans with objectives, timelines, deliverables and budgets.
• Develop trusted advisor relationships with client contacts through quality execution and communication.
• Mentor teams across RIS, Calculation Developers, Data Analysts and COE to meet project goals.

Skills

Project leadership

Client management

Communication skills

Analytical skills

Travel readiness

Education

Bachelor's degree in business or IS

Masters degree a plus

Tools

MS Office (Excel)

MS Project

Job description

In this challenging role as a Pension Technology Consultant, you will contribute as part of a team to the entire range of retirement administration projects. If you’re looking for an exciting opportunity, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career,

The Role

As a Pension Technology Consultant, you will play a key role for our pension administration software and service delivery business by serving as the central link between clients and internal team members in the delivery of client projects. You will collaborate with other Towers Watson lines of business to develop, implement and maintain technology–based solutions and services that meet client requirements and Towers Watson commitments. You will use your system development knowledge, defined benefit expertise and management experience to oversee new system implementations and the maintenance of existing systems and ongoing services. You will play a key role in managing and expanding client relationships. You will have the opportunity to grow your project, management, consulting, client management, leadership and defined benefit knowledge and business acumen. Other responsibilities include:

• Drive superior, consistent project management for concurrent projects
• Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards
• Serve as the day-to-day project lead, ensuring the progress of teams against established goals
• Serve as primary, daily contact to clients on delivery of services
• Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers
• Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value-added consulting advice
• Provide value added consulting to clients concerning defined benefit system implementation and ongoing administration including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, etc.
• Efficiently and effectively trouble shoot and resolve client issues
• Train clients on use of new tools and approaches
• Contribute to the development of new tools, processes and solutions to meet clients’ outsourcing and broader human resources needs
• Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions
• Manage performance of teams composed of Retirement Implementation Specialists (RIS), Calculation Developers, Data Analysts, operational Centers of Excellence (COE) and others against project goals
• Hold regular meetings to monitor progress and identify any issues
• Support the generation of new business to current clients through identification and introduction of new products and services that meet client needs
• Participate in finalist presentations and other activities to help close new business

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Qualifications

The Requirements

• 10 years' experience leading projects involving the application of technology to solve human resource needs such as: defined benefits administration, HR self service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll; prior experience as a defined benefit project manager preferred
• Solid experience consulting on the fundamentals of Defined Benefit plan design and service delivery/technology solutions including best practices, marketplace providers, cost and return on investment issues, pros and cons of solutions, challenges and methodology regarding solution implementation
• Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines, including virtual work teams with members in different geographic regions
• Strong interpersonal and client management skills
• Excellent written and verbal communication skills
• Strong analytical, integrative and problem solving skills
• Strong organizational abilities and flexibility to work in a performance driven environment
• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement
• Desire to learn, accept new challenges, and have fun
• Bachelors degree or equivalent in business, management information systems, human resources management, benefits administration or related field required; Masters degree a plus
• Proficient in MS Office (including Excel), MS Project, Windows platforms
• Ability to travel and work extended hours as needed

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $105,000 to $135,000 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.