Pension Administrator (Fixed term - Contract)

Equiniti; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented administrator to join a dedicated team. This role involves managing complex pension administration queries and providing exceptional customer service. The company values integrity and professionalism, offering opportunities for internal progression. With a commitment to excellence, the successful candidate will play a crucial role in maintaining accurate records and improving processes. If you are passionate about delivering quality service and building positive relationships, this position is a perfect fit for you.

Benefits

28 days holiday + 8 bank holidays

Annual cash benefit for flexible benefits

Life Assurance (4x)

Sick pay (up to 2 months full pay, 2 months half)

Matched pension scheme (up to 20%)

Retail discounts (EQ Wins)

Maternity/adoption leave benefits

Paternity leave benefits

Qualifications

• Strong administration experience with a focus on pension administration.
• Ability to maintain accurate records and ensure data integrity.

Responsibilities

• Provide administration services to customers according to SLA.
• Resolve customer inquiries based on knowledge of requirements.
• Identify and implement process improvements for enhanced service.

Skills

Pensions experience

Attention to detail

Communication skills

Customer service

IT skills

Financial services experience

Job description

Management Level

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government, and other large corporates, particularly in banking, insurance, and financial services. We have 1,700 clients, process £160 billion worth of payments annually, hold records for 70 million shareholders, manage pension schemes for 8 million members, and serve 28 million customers. Over a third of the UK population has interacted with Equiniti.

Equiniti is built on strong values, working with successful companies and government agencies in the UK. We prioritize excellence, integrity, professionalism, partnership, commercial acumen, and innovation. We employ approximately 5,000 people across the UK, India, Poland, and the US.

Role Summary

This is a fantastic opportunity for a candidate with strong administration experience to join our small team in Crawley. You will work closely with clients, assisting them with confidential and complex pension administration queries. We are committed to internal progression, and ambitious candidates may advance to team leadership or strategic roles.

Core Duties/Responsibilities

1. Provide administration services to customers according to SLA.
2. Maintain accurate filing and records, ensuring data integrity.
3. Process routine and non-routine documentation within procedures.
4. Resolve customer inquiries, both oral and written, based on knowledge of customer requirements.
5. Draft non-standard correspondence in response to inquiries.
6. Input and access customer details and information.
7. Compile and analyze data, produce reports, schedules, and summaries to update records and resolve queries.
8. Provide technical guidance to team members.
9. Identify and implement process improvements to enhance throughput and service.
10. Offer on-the-job coaching to colleagues.
11. Participate in projects and ad-hoc activities as assigned by the Team Leader.

Skills, Knowledge & Experience

The successful candidate will demonstrate:

• Pensions experience, ideally in Defined Benefit schemes.
• Excellent attention to detail and adherence to processes.
• Strong communication skills.
• A desire to deliver exceptional customer service.
• Proven track record of quality and timely delivery.
• Ability to develop positive relationships.
• Good IT skills and aptitude for learning new systems.
• Experience in financial services is preferred.

Core Values & Behaviours

Trust: Acts with integrity, respects others, and maintains high standards.

Client Focus: Builds partnerships, manages expectations, and communicates effectively to maximize value and growth.

Benefits

As a permanent team member, you will enjoy benefits such as:

• 28 days + 8 bank holidays, with options to buy more.
• Annual cash benefit for flexible benefits.
• Life Assurance (4x).
• Sick pay (up to 2 months full pay, 2 months half).
• Matched pension scheme (up to 20%).
• Retail discounts (EQ Wins).
• Maternity/adoption leave and paternity leave benefits.

We promote equality and encourage applications from all backgrounds. Employment offers are subject to pre-employment screening, including activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.